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User Guide
ACN VoIP Service
Troubleshooting Guide
1.
Check that your modem/router is turned on - there should be visible lights on the front of the device.
2.
Check that your modem/router has a working broadband connection by accessing an Internet site or web page. Your ACN
VoIP Service will not set up successfully if it cannot access the Internet.
3.
Check that you have followed the steps in this installation guide, in the correct order, and that the power supply to the ATA
has been turned on.
4.
Check that your home phone has power and is connected correctly to the ATA.
If after checking the above, the service still does not work, please try the following:
1.
Turn off the power to your ATA and unplug the Power Pack from the wall socket for 30 seconds.
2.
Plug the Power Pack back into the wall socket and turn on the power for your ATA. Allow a further 5 to 10 minutes for the ATA
to re-attempt its download and registration process before attempting to use the service.
3.
Confirm that the service is working by making a call from the phone connected to the ATA.
If your ATA continues not to have all 4 LED lights GREEN or you are unable to make a phone call, please contact ACN Customer
Service for support on 1300 881 778 between 8am and 8pm (AEST/AEDT) Monday to Sunday.
When contacting ACN Customer Service, please be ready to answer the following questions:
A. What lights, if any, are working on the ATA?
B. Can you make an outgoing call? If not, what happens?
C. Can you call your phone number from a mobile or other phone? If not, what happens?
©2017 ACN Inc. All rights reserved
MKTG-59 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
www.acnpacific.com
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