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User Guide
ACN VoIP Service
Welcome to your new ACN VoIP Service
Your new ACN VoIP (Voice over Internet Protocol) Service simply means that your new phone service is provided via a special
adaptor (called an Analogue Telephone Adaptor or ATA) which uses your broadband Internet service to make and receive
phone calls.
This User Guide details the steps required to set up and start using your new ACN VoIP service by installing the ACN VoIP
equipment we have sent you.
Your ACN VoIP Pack contains the following items:
Analogue Telephone
Adaptor (ATA)
Typical Modem/Router
Important Note:
Before attempting the setup of your new ACN VoIP Service you must ensure that you have a working broadband
(Internet) service and that ACN has completed the configuration of your new VoIP Service. ACN will confirm your
new ACN VoIP Service is ready by sending you an "ACN VoIP Phone Service is now active" message to the email
address you provided with your order.
Attempting the setup of your ACN VoIP service prior to receiving this email will fail. This is because the process of
allocating you a new telephone number, or porting an existing number (where requested) will not be complete.
©2017 ACN Inc. All rights reserved
MKTG-59 10.05.2017
Power pack & cable
ACN Pacific Pty Ltd
ABN 85 108 535 708
Items You Need:
• A working broadband (Internet) service
• Access to one spare LAN port on your
broadband modem/router
• Access to a power point near your
modem/router, to power the ATA
• An analogue, or DECT (Digital Cordless)
Ethernet cable
home phone to connect to the ATA
Your modem/router, should have
a cable already plugged into the
Internet/WAN Port (this is the cable
that supplies your Internet). You may
also have a cable plugged into the first
Ethernet/LAN Port (if you have your
PC or laptop plugged into the device
directly - not on Wi-Fi)
Customer Service 1300 881 778
www.acnpacific.com
Page 1 of 6
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Summary of Contents for ACN ATA
- Page 1 (called an Analogue Telephone Adaptor or ATA) which uses your broadband Internet service to make and receive phone calls. This User Guide details the steps required to set up and start using your new ACN VoIP service by installing the ACN VoIP equipment we have sent you.
- Page 2 It’s important to follow the steps below in the order indicated to ensure your new ACN VoIP Service functions correctly. Specifically, DO NOT plug the ATA into a power socket until you are instructed to do so in Step 5 and 6.
- Page 3 We recommend you confirm that the service is working correctly by making a call from the phone connected to the ATA. If you are unable to hear a dial-tone or successfully make a phone call, please refer to the Troubleshooting Guide on the next page.
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Page 4: Troubleshooting Guide
Turn off the power to your ATA and unplug the Power Pack from the wall socket for 30 seconds. Plug the Power Pack back into the wall socket and turn on the power for your ATA. Allow a further 5 to 10 minutes for the ATA to re-attempt its download and registration process before attempting to use the service. - Page 5 Enables access to the voicemail portal to manage services and voice mailbox, or to change the passcode • Access: Enter *0(call) on your device ©2017 ACN Inc. All rights reserved ACN Pacific Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 www.acnpacific.com...
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Page 6: Warranty
If a defect unit sent to you by ACN. If you hack the firmware exists and a valid claim under the Warranty is or software installed with the Product or if you...