Do you have a question about the M20 and is the answer not in the manual?
Questions and answers
marcela gomez
February 19, 2025
Me sale un error al enviar un archivo a grabar en el m20 JEWEL
1 comments:
Mr. Anderson
February 19, 2025
The error occurs when sending a file to engrave on the Gravograph M20 JEWEL, where the machine fails to connect and repeatedly displays the message "plug to table USB 001." This issue happens intermittently, even after trying different solutions like using a new USB cable, reinstalling the software and drivers, and switching to a different laptop.
Wearing safety glasses ........................15 Required safety labels ........................16 G. Description of the machine ........................17 1. M20 / M20 ABC: front view of the machine ..................17 Engraving table ..........................17 Tool holder ............................18 M20 ABC: Touch Pad ......................... 18...
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3. Adjustment on the tool holder (flat engraving)..................47 Spindle pressure adjustment ......................47 Engraving with a regulating nose (function not available for the M20 PIX machine) ......47 M20 JEWEL: adjustment on the tool holder (wedding ring engraving) ..........48 M_M20 series_EN_C...
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4. Mounting the cutter on the tool holder (function not available for the M20 PIX machine) ....49 5. Setting the origin of the tool carrier (function not available for the M20 PIX machine) ......50 M20 / M20 BEAUTY CUBE / M20 JEWEL ..................50 ...
1. Appreciation Thank you for choosing M20 series - Gravograph. Gravotech is pleased to count you among the users of its engraving and traceability solutions. For help, contact Gravotech. For more information on products, visit www.gravograph.com website. 2. Information To ensure security and productivity, read this manual before starting-up the equipment. It provides details about the installation and use of the equipment.
Product with applicable rules and standards. Shall the Product be non-compliant, the person in charge of the Product's installation shall be responsible of the final workstation's compliance. In no event, Gravotech shall be liable for any damages arising from such non-recommended or unauthorized Product's alterations. It is precised that the warranty shall not apply in such case. Under no circumstances shall Gravotech be held liable for any indirect, incidental, special, consequential punitive or other similar damages, including any economic loss, loss of profit, loss of data or opportunity, whether or not foreseeable by or communicated to Gravotech, caused by this manual or the supply of Products or services concerned by the said manual. To the widest extent permitted by law, Gravotech shall only be held liable for direct damage arising from personal injury caused by a fault proven in its Product (including this manual). Gravotech® - Type3® - Propen™ - Technifor™ - Gravograph® is (are) a used, pending or registered trademark(s) of Gravotech group or one of its subsidiaries. The products and names of third party companies which appear in this manual are used solely for the necessary purposes of reference, and in particular for issues of compatibility. All the trademarks mentioned in this manual remain the property of their respective owners. Windows® is (are) a used, pending or registered trademark(s) of Microsoft Corporation. Postscript® is (are) a used, pending or registered trademark(s) of Adobe Systems Incorporated. M_M20 series_EN_C...
D. Introduction 1. Presentation The M20 series machines are electronic engraving machines. • They are provided with a keypad for controlling the machine. • The files to be engraved are transferred from the software to the engraving machine. • Engraving is performed by the tool holder assembly. The IQ+ (Intelligence Quotient +) concept increases movement and machine/PC communication speeds. Function Engraving area M20 / flat engraving maximum: M20 BEAUTY CUBE pen engraving (optional) 100 mm (3.937 in) x 100 mm (3.937 in)
In the event of an extended period of non-use, unplug the power cable and protect the machine. • Never pour or spill liquid on the machine (drinks, cleaning products, etc.) except where recommended by Gravotech. • Do not place any object on the machine other than the object to be engraved. • Use the machine with Gravograph tools only. • This machine is designed for a single user only. Do not allow its operation by multiple users at the same time. M20 ABC: precautions for use of the touch-screen • Do not touch the surface of the screen with hard materials (metal, glass or finger nails). • Keep the touch-screen out of direct sunlight. • Avoid extended exposure to a high temperatures and/or an excessively damp environment. • The liquid in the touch-screen is a hazardous substance. In the event of contact with this substance, wash immediately with soap and water. M_M20 series_EN_C...
2. Remove the machine from the packaging. 3. Check that nothing is missing from the parcel. If anything is missing, contact Gravotech. Keep the packaging in order to move the machine safely. This packaging is designed to protect the machine during shipping (return for repair...). The packaging complies with European recycling standards. 2. Package contents For all machines M20 BEAUTY CUBE M20 PIX M20 ABC M20 JEWEL M_M20 series_EN_C...
Unpacking DVD containing the instruction manual Power cable Machine power supply unit (24 V - 100 W) USB cord M20 / M20 BEAUTY CUBE / M20 PIX Jig(s) (100 mm (3.937 in)) M_M20 series_EN_C...
Unpacking M20 ABC Screwdriver (ø 3.5 mm (0.138 in)) Driver (3 mm (0.118 in)) Allen key (1.5 mm (0.059 in)) Allen key (2.5 mm (0.098 in)) Allen key (3 mm (0.118 in)) Driver (2 mm (0.079 in)) Brush Depth regulating nose SD card 10. Open-ended spanner (6 mm (0.236 in)) 11. Cutter(s) ø 3.17...
Do not use this machine for routing or intensive cutting operations. Do not use this machine for wood work. Never hold the materials for engraving by the hands. Use only Gravograph clamping systems designed for the machine. During engraving operations, use this machine with a (regulating or suction) nose in order to prevent flying swarf.
Safety Required safety labels Do not connect / disconnect when the machine is on. CAUTION LASER RADIATION Do not stare into beam. Laser diode Wavelength: 630-680 nm Output (maximum) < 1 mW CLASS 2 LASER PRODUCT Warning: Hot surface Warning: Laser beam Warning: Crushing of hands General warning Warning: Rotation of the spindle...
Description of the machine Tool holder Engraving tool(s) (cutter(s)) Cutter button(s) Laser diode Index pin Scaled knob Nose nut Depth regulating nose M20 ABC: Touch Pad Power cable CCU/USB connection cable Touch Pad mount Touch screen pen Color touch screen M_M20 series_EN_C...
Description of the machine Tool holder Engraving tool(s) (cutter(s)) Cutter button(s) Laser diode Index pin Scaled knob Nose nut Depth regulating nose M_M20 series_EN_C...
- SELV (Safety extra-low voltage) Power inlet / outlet (24 V - 100 W) - SELV Standard input/output link - SELV Pen attachment - SELV Port: USB - SELV M20 / M20 ABC M20 PIX M20 JEWEL M20 BEAUTY CUBE Power inlet / outlet (24 V - 100 W) SELV Available Available Available Available Standard input/ output link...
Description of the machine M20 ABC: Touch Pad (rear view) Touch screen pen SD card connector USB connector - USB external keyboard (not supplied) Connector On / Off switch USB connector - Connection with the machine Power supply 6. Control panel Start Engraving start Pause Marking suspended "Check" key Activation/deactivation of Z axis travel...
Description of the machine Adjustment: machine (X, Y) Adjustment: machine (Z) Continuous cycle Rotation of the spindle (On/Off) Shift (function not available for the M20 PIX machine) Shift Automatic ZRef. Shift Positioning pointer (On/Off) Indicator light function Indicator light on = machine powered on Indicator light on = travel of the Z axis...
H. Recommendations for installation Turn off the machine before any intervention (put the On/Off switch in the "O" (Off) position). 1. Physical installation • Place the machine on a horizontal, stable and clean surface that can support 100 kg (220.462 lb) or more. • Place the machine in a clean, ventilated environment. • Ambient light is enough to light the equipment properly. • Arrange the work surface for rapid and easy access to each external part of the machine and, if necessary, to the main machine stop button. •...
Avoid the installation of manual or automatic switching systems on the same mains power line as the machine (relays, timers, programmers, automatic circuit-breakers, automatic switches, etc.). • Check that devices in the vicinity of the machine meet the standards for electromagnetic interference. Read the technical data sheet for each device. If they are non-compliant, move them as far away from the machine as possible. • Use the Gravograph accessories. Always switch the machine off before connecting or disconnecting a cable or optional accessory. M_M20 series_EN_C...
1. Connections Power supply connection Rear view of the machine M20 / M20 ABC / M20 PIX / M20 JEWEL M20 BEAUTY CUBE Power inlet / outlet 1. Connect the power supply unit mains lead to the socket connection on the machine.
Connections - Installation Using the PLC function (user standard inputs/outputs) Function not available for the M20 ABC machine Before making any "user standard input/output" connections, check that the electrical and electronic characteristics of the different inputs and outputs are respected. Incorrect connection could permanently damage the machine electronics. Using the PLC function means that it is not just a matter of considering the machine on its own in order to ensure operator safety.
Connections - Installation • The inputs can activate various functions according to their configuration: Function Description Start marking Pause Return to origin (0,0) • The outputs can be activated according to their configuration: Function Description Spindle in operation Machine paused Machine at the origin (0,0) Tool in the lowered position (in the material) Spindle stopped Example: OUT1 = 2: the 1 (Pin 1) output is activated when the machine is paused. IN2 = 3: the machine returns to the origin when the input 2 (Pin 14) receives a pulse.
Connections - Installation 3. M20 ABC: installation and wiring of the Touch Pad Installation on the machine 1. Put the On/Off switch in the "O" (Off) position. 2. Remove the screw on the mount Touch Pad and remove the shaft. Touch Pad mount Screw Shaft 3. Screw the shaft to the machine. Tighten with the open-end spanner.
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Connections - Installation 4. Remove the 4 screws and the cover from the mount Touch Pad. Cover Screw 5. Position the mount on the shaft mounted on the machine. Orient the mount in line with the mounting hole. Tighten the mounting hole/shaft screw. Fastening holes Screw Shaft...
Connections - Installation Connections and cabling Power cable Touch Pad mount CCU/USB connection cable Slot Power supply USB machine connector USB port for external keyboard (not supplied) SD card reader SD card 10. Touch Pad 11. Hook(s) 1. Position the Touch Pad on the mount by sliding the hooks into the slots. 2.
The machine emits an audible signal. The power LED lights up. 2. M20 ABC: switch on the Touch Pad by pressing and holding the Start/Stop button. Always switch on the machine before starting up the Touch Pad. Leave the machine powered on, even if it is only going to be used at intervals.
Connections - Installation Power down 1. Set the general stop button to the "O"(Stop) position. M20 ABC: always switch off the Touch Pad before powering down the machine. Switch off the machine in the following situations: • when the operator is permanently leaving the machine • in the event of physical damage (something is dropped on the machine, fire, a liquid is spilled on the machine, etc.) • mechanical/electrical/electronic faults suggesting a breakdown • if there is a major problem or the machine is jammed mechanically • the machine is jammed on the part to be engraved/marked •...
Center origin - wedding ring engraving (M20 JEWEL) Floating origin - Point and Shoot function 3. From the program, transfer the composition to the machine. M20 JEWEL: engraving parameters - wedding ring engraving Enter the data below: Width Internal diameter: 12.5 mm (0.492 in) - 24 mm (0.945 in)
Using the machine 2. Positioning the object to be engraved 1. Choose the jigs according to the length of the object to be engraved. Consult a Gravotech retailer to find out about the various jigs available. The length of the object to be engraved must never exceed that of the jigs: Jig(s) M20 JEWEL: choose jewelry jigs or plastic jigs according to the object to be engraved and the length of the plate. Jewelry jigs Plastic jigs 2. Choose the appropriate side of the jig according to the object to be engraved or the thickness of the plate. The plate must be slightly higher than the jigs in order to prevent the regulating nose from striking the jig: Jig(s)
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Using the machine M20 JEWEL: to engrave a chain bracelet, place the chain bracelet protection on the vice. Chain bracelet protection Jewelry jigs 3. If the "Set Corners" (PnS Corners) function is not used, mark the mid-point of the length of the object to be engraved. 4. Center the object to be engraved such that the mark on the object is aligned with the 0 notch on the jig (center origin). 5. Using the tightening knob, clamp the object so as to immobilize it during engraving. Correct clamping helps to reduce the noise of the machine and to minimize vibration during engraving. Check that the object is clamped such that it cannot be ejected during engraving. M_M20 series_EN_C...
Using the machine M20 / M20 JEWEL (optional): positioning a pen on the pen attachment Always remove the jigs and open the vice to the fullest extent before changing to pen attachment mode. Check that the object is clamped such that it cannot be ejected during engraving. Check that the locking button and the thumb wheel are firmly securing the elements before starting work. Jig(s) Right hand cone...
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Using the machine Tailstock Thumbwheel Locking button 4. Hold the object horizontally and slide the tailstock by pressing the locking button. Engage the object such that it is held securely by the cone or the tailstock. 5. Lock the tailstock mount by releasing the locking button. 6. Adjust the clamping with the thumb wheel if necessary. M_M20 series_EN_C...
Using the machine M20 JEWEL: positioning a wedding ring on the chuck Always remove the vice before changing to wedding ring engraving mode. Always raise the diamond holder to the raised position before changing to flat engraving mode. Allen key (4 mm (0.157 in)) Screw 1. Open the machine protection cover. 2. Remove the vice, loosening the screw without removing it, using the wrench. M_M20 series_EN_C...
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Using the machine 3. Choose appropriate jaws: • Jaws: - Inside engraving: width (maximum) = 9 mm (0.354 in) internal diameter = 12.5 mm (0.492 in) - 24 mm (0.945 in) - Outside engraving: width (maximum) = 18 mm (0.709 in) internal diameter = 12.5 mm (0.492 in) - 27 mm (1.063 in) Support ring Sleeve •...
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Using the machine • Adjustable jaw (optional): It is possible to use an adjustable jaw with plastic jaws (allows the clamping of stone or signet rings for inside engraving). Adjustable jaw (optional) Mounting screw(s) • To use the adjustable jaw, selection the manual ZRef. mode. •...
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Using the machine 5. Place the wedding ring in position such that the mid-point of the engraving area is aligned with the positioning aid arrow: - down for inside engraving - up for outside engraving The positioning aid arrow must be perfectly vertical and pointing downwards. Inside engraving Outside engraving Positioning aid arrow Jaws Chuck Mid-point of the length of the text...
To engrave a photograph, set the spindle pressure adjustment button to the 2 position. Engraving with a regulating nose (function not available for the M20 PIX machine) For engraving with a nose, adjustment is carried out according to the hardness of the material, the width of the cutter and the state of the surface of the plate. If there is any risk that the nose might scratch the surface of the...
Using the machine The scaled knob must be loosened such that the index pin can lock it. M20 JEWEL: adjustment on the tool holder (wedding ring engraving) 1. Adjust the spindle pressure with the button (Position 2). High position Low position Flat engraving position Engraving position on a wedding ring Diamond holder shaft mount Abutted against the tool holder Locking knob(s)
Using the machine 4. Mounting the cutter on the tool holder (function not available for the M20 PIX machine) Because the tool is sharp, use personal protective equipment when handling it. It is advisable to have as many cutter buttons as you have cutters, so that they can be left assembled and the settings saved if necessary (materials of the same thickness). Save the configuration and the...
Program 0.5 mm (0.020 in) to a depth of 1 mm (0.039 in) in order to compensate for any flatness defects in the plate. 5. Tighten the upper screw of the cutter button in order to immobilize it, using the following wrench: - driver (2 mm (0.079 in)) 5. Setting the origin of the tool carrier (function not available for the M20 PIX machine) M20 / M20 BEAUTY CUBE / M20 JEWEL Store the position of the Z zero point by pressing the "Check" key for 3 seconds. The machine emits an audible signal.
Using the machine 6. Adjusting the engraving depth (function not available for the M20 PIX machine) 1. Turn the scaled knob a few notches to the right to obtain the desired engraving depth. 1 division = 0.025 mm (0.001 in) The number of notches depends on the engraving depth and the material:...
Using the machine 7. Start-up engraving Engraving is launched from the control panel on the machine. 1. Check that the object is correctly positioned in the engraving area. 2. Press the key: Start (control panel). The tool holder moves at a safe movement speed to the first engraving point and starts the engraving. Automatic ZRef: the spindle moves down until the diamond tip touches the plate. When the position of the ZRef. has been stored, engraving starts. In order to achieve a faster movement speed, press the Start key until the first engraving point is reached.
Regularly cleaning the machine improves its operation, extends the life of parts and reduces the risk of failure. Recommendations: Check and, if necessary, clean the machine every 8 hours of engraving/marking or cutting. For help, contact Gravotech. No internal parts of the machine require user intervention. Routine maintenance only involves external cleaning of the engraving area. To clean other parts of the machine, call a Gravotech technician. M20 ABC: color touch screen (Touch Pad) Wipe with a soft cloth slightly dampened with alcohol. Do not use organic solvents. M_M20 series_EN_C...
XY setting of the machine with vice To set the XY zero point, use 2 centering washers (supplied with the machine). Centering washer(s) Washer for centering the diode zero point Zero point 1. Switch on the machine. 2. Place the centering washer between the jaws of the vice. Tighten using the tightening knob. 3. Press simultaneously on the 2 keys: Pause - Left arrow. M20 ABC: refer to the user manual for the ABC program. The tool holder moves to the center of the vice in order to set the zero point of the tool. It must match the zero point hole in the centering washer. M_M20 series_EN_C...
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Preventive maintenance 4. Place the tool in the spindle. This must slide easily into the centering washer. If not, remove the tool and adjust the position of the tool holder using the joystick: Zero point axis Control panel Up - Down arrows Left arrow - Right arrow 5. Remove the tool from the spindle once the adjustment is complete. 6. Store the position of the XY zero point by pressing the "Check" key for 3 seconds. The machine emits an audible signal. The tool holder moves to the center of the vice in order to set the zero point of the diode. It must match the zero point hole in the centering washer.
3. Place a 2.4 mm (0.094 in) thick plate for engraving in the vice. 4. Press simultaneously on the 2 keys: Pause - Z. M20 ABC: refer to the user manual for the ABC program. The tool holder moves to the center of the vice. The spindle moves down until the tool touches the plate.
Preventive maintenance M20 JEWEL: adjusting the machine (wedding ring engraving) The machine needs to be adjusted after the diamond tip has been changed or after any change to the electronics. Adjust these settings every 3 months or whenever the machine has been moved. • Adjusting the machine in XY: 1. Place a reference ring in position on the chuck according to the desired marking (exterior or interior).
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Preventive maintenance 3. Execute a composition in the engraving software, indicating the parameters of the reference ring. Select outside or inside engraving. Indicate the diameter and width of the reference ring according to the desired marking. Width 6 mm (0.236 in) External diameter 23 mm (0.906 in) Internal diameter...
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Preventive maintenance The zero point must be located at the mid-point of the width along X of the reference ring (6 mm (0.236 in)): - engrave O with a height of 4 mm (0.157 in) on the ring with the diamond tip. - visually check that the margin above and below the engraved "O" is the same (1 mm (0.039 in)). If not, move the diamond tip along the X axis with the keys: Left arrow - Right arrow. - perform another engraving for verification Use the arrows to rotate the ring to avoid engraving over the top of the first O (Up - Down arrows) 8.
Preventive maintenance 3. M20 JEWEL machine(s) only Changing the diamond tip Half flat Screw (a spare screw is supplied with the machine) Diamond point Allen key (1.5 mm (0.059 in)) 1. Loosen the screw with the wrench. Remove the diamond tip. 2. Place the new diamond tip in position. Tighten the screw with the wrench.
Preventive maintenance Removal and fitting of the chuck The chuck should always be removed for flat engraving of an object of more than 85 mm (3.346 in) along Y. Otherwise, there is a risk that the tool holder might strike the jaws or the chuck. Allen key (4 mm (0.157 in)) Chuck Center screw Dowel Axis Removing the chuck: 1. Loosen and remove the center screw of the chuck with the wrench. If necessary, open the jaws with the chuck clamping ring. 2. Remove the chuck. Fitting the chuck: 1. Position the chuck on the shaft, with the dowel. 2.
L. Technical specifications 1. Physical characteristics M20 PIX M20 JEWEL M20 BEAUTY M20 ABC CUBE 380 mm (14.961 in) 345 mm (13.583 in) x 315 mm (12.402 in) x 490 mm (19.291 in) x Dimensions (L x w x h): x 438 mm 310 mm (12.205 in) 315 mm (12.402 in) x...
USB - 1.1 Input/output link Sub-D 15 (female) Control panel Tactile dome membrane Number of keys Screen M20 ABC Connection to the Touch Pad Touch Pad power connection MiniDin 8 point(s) (female) Control panel Tactile dome membrane Number of keys...
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Do you have a question about the M20 and is the answer not in the manual?
Questions and answers
Me sale un error al enviar un archivo a grabar en el m20 JEWEL
The error occurs when sending a file to engrave on the Gravograph M20 JEWEL, where the machine fails to connect and repeatedly displays the message "plug to table USB 001." This issue happens intermittently, even after trying different solutions like using a new USB cable, reinstalling the software and drivers, and switching to a different laptop.
This answer is automatically generated