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Troubleshooting Guide
PROBLEMS
Motor Doesn't Start or
Attachment Doesn't Rotate.
Food is Unevenly Chopped.
Food is Chopped Too Fine or is
Too Watery.
Food Collects On Lid or On the
Sides of the Container.
You Cannot Achieve Snow
From Solid Ice.
Motor Base Won't Stick to
Counter or Table Top.
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service: 1-877-646-5288.
13
1-877-646-5288
POSSIBLE REASONS & SOLUTIONS
Make sure the container is securely locked on the motor base.
Make sure the lid is securely on the container in the correct position (align arrows).
The appliance is turned "Off". Press the power button ( ) to turn "On".
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overheated or overloaded. Unplug and wait approximately 15
minutes before using again.
Check to make sure the unit is not overloaded.
Either you are chopping too much food at one time, or the pieces are not of even
size and processing smaller amounts per batch.
The food has been over processed. Use pulse button for controlled processing.
The mixture is too thick. Add more liquid.
Do not use ice that has been sitting out or has started to melt. Use ice straight
from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces. Suction feet WILL NOT stick on some surfaces such as, wood,
tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a surface that
is not secure, (cutting board, platter, plates, etc.).
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