Tableau TD2u User Manual page 62

62
Problem
TD2u does not
detect 3.5" IDE
hard disk
TD2u does not
detect notebook
IDE hard disk
TD2u does not
detect ZIF-style
notebook IDE hard
disk
TD2u does not
detect SATA hard
disk
Tableau has tested the TD2u with an extensive in-house library of different hard disks spanning
many years of hard disk development, but there might be compatibility issues with some hard
disks. Tableau issues firmware updates to address most compatibility issues. If your hard disk
is not recognized by the TD2u, check the Support pages on the Tableau web site
(www.guidancesoftware.com/tableau) to see if any firmware updates are available for the
TD2u.
Normal 3.5" IDE hard disks can be connected to the TD2u using
either the 8" TC6-8 IDE cable or the 2" TC6-2 cable. In either case, the
blue end of the IDE cable must be connected to the TD2u.
You must not use an IDE cable longer than 8" with the TD2u. Always
use the Tableau-provided, high-quality, 80-conductor TC6-8 or TC6-2
cable.
Drive power and signal must be attached before the TD2u is powered
on.
When using one of the notebook drive adapters (model TDA5-18,
TDA5-25, or TDA5-ZIF), you must always use the 2" TC6-2 IDE cable.
When using a notebook drive adapter, do not use the 8" TC6-8 IDE
cable or any non-Tableau IDE cable. When using notebook drive
adapters, the blue end of the TC6-2 IDE cable must be connected to
the TD2u, and the black end of the cable must be connected to the
notebook drive adapter.
There are several models of ZIF hard disks. When using the TDA5-ZIF
kit provided with the TD2u refer to the Support pages on the Tableau
web site (www.guidancesoftware.com/tableau) for documentation
regarding the proper selection and orientation of ZIF cables.
Use only the 8" TC3-8 SATA cable provided by Tableau. With some
SATA hard disks, the SATA connector might be loose. Ensure that the
TC3-8 cable is seated properly in the SATA connector of the hard disk.
Tableau TD2u User Guide Version 1.3.0
Corrective Action