Troubleshooting - Bowers & Wilkins Zeppelin Wireless Manual

6. Zeppelin Wireless Indicators
The Zeppelin Wirless indicator use different colours
and illumination patterns to indicate different
operational states. These are listed in Diagram 3.
7. Zeppelin Wireless Reset Function
Note: Zeppelin Wireless will disconnect from the
network and 'forget' all paired Bluetooth devices
when reset.
Zeppelin Wireless has a pinhole reset button located
on its rear connection panel. The reset button is
illustrated in Diagram 4. To return Zeppelin Wireless
to its default settings, connect its power cable and
switch it on by pressing the power button. Use a
straightened paperclip to press and hold the reset
button until the indicator light flashes white, reset is
then underway. When the reset is complete Zeppelin
Wireless will power up in network connection mode.
8. Zeppelin Wireless Firmware Update
Updated firmware may from time to time be
available for the Zeppelin Wireless. Firmware update
notification, download and installation is managed
using the Bowers & WIlkins Control app. Follow
carefully the firmware update instructions provided
by the app.
9. Cleaning Zeppelin Wireless
The Use a clothes brush or damp cloth to clean
the grille cloth. Wipe other surfaces with a clean
lint-free cloth. If you wish to use a cleaning agent,
apply it onto the cleaning cloth, not directly onto
your Zeppelin Wireless. Test a small area first, as
some cleaning products may damage some of
the surfaces. Avoid products that are abrasive, or
contain acid, alkali or anti-bacterial agents.

10. Troubleshooting

If you need help troubleshooting a specific problem,
or simply have a question you would like answered,
please initially consult the Zeppelin Wireless support
section of the Bowers & Wilkins website:
www.bowers-wilkins.com
Top Indicator
Off
Slow pulse red
Dim red
Pulse dim/bright red
Pulse green
Fast pulse green
Continuous green
Momentary dim green
Continuous orange
Pulse orange
Fast flash red
Fast pulse white
Slow flash white
Fast blink white
Bluetooth Indicator
Dim blue
Pulse dim/bright blue
Blue
Aux Indicator
Off
Dim white
White
Diagram 3
Indicators
Diagram 4
Reboot
Operational State
Standby mode
Start-up from standby.
Sleep
Waking from sleep
Waiting for network setup
Network setup underway
Normal operation with Bluetooth, A irPlay or
Spotify® Connect streaming. (indicator will flash
green when full volume is reached).
Feedback on button control action.
Operating (Aux or Bluetooth inputs) with no network
settings. (indicator will flash orange when full
volume is reached)
Operating (Aux or Bluetooth inputs) with network
settings but no network connection.
Connection error (Bowers & Wilkins Control app
may provide more information)
Reset underway
Firmware update underway
Firmware update failed
Operational State
Bluetooth disconnected
Pairing mode
Bluetooth connected
Operational State
Aux input disconnected
Aux source connected
A ux source active
6