FingerTec TA500 User Manual
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FingerTec TA500 User Manual

Biometrics time attendance system
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  • Page 1 TA500 Biometrics Time Attendance System User Guide...

  • Page 2: Table Of Contents

    CONTENTS Chapter 6 • DATE/TIME Setting Date/Time Daylight Saving Time Chapter 1 • GETTING STARTED 4-5 Viewing the User Guide in the Internet Terminal Included Accessories Chapter 7 • USB Included Printed Materials Understanding the Need for USB Activating Terminal Registering Terminal Chapter 8 • AUTO TEST Chapter 2 • BASICS Who should do the Auto Test? Introduction to Terminal Terminal Overview Chapter 9 • RECORD Main Menu Power On/Off Button Checking Records of Users in the Battery Terminal Date/Time Voice Control Chapter 10 • SYSTEM Security Features INFORMATION Cleaning Terminal Records Restarting and Resetting Terminal Device Chapter  • USER TROUBLESHOOTING 10-1 25-26 Enrolling User “Unable to Connect” Appears Verifying User “Admin Affirm” Appears Adding User Information Difficult to Read Finger...

  • Page 3: Viewing The User Guide In The Internet

    Siren Cable For connecting the terminal to external siren. A Packet of Bolts DC12V 1.5A RFID Cards (5 pieces) Power Adaptor *Exclusively for TA500-R Use the screws to hold the model only For supplying power to back plate of the terminal For card enrollment the terminal. against a wall. and verification. Included Printed Materials • FingerTec Comprehensive DVD • Quick Start Guide...

  • Page 4: Activating Terminal

    Activating Terminal Every FingerTec Time Attendance model comes bundled with a unique license key. To start using the terminal with TCMS V, you must connect the terminal to TCMS V and perform online activation. TCMS V reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet. In case you do not have an Internet connection, you would need to do offline activa- tion. Please send the serial number and model of your terminals to your local reseller or support@fingertec.com to request for a product key. Registering Terminal Make sure that you register your terminal’s warranty with us at: http://www.fingertec.com/ver2/english/e_warranty.htm for a 6 month warranty protection.

  • Page 5: Chapter 2 • Basics

    2 • BASICS Introduction to Terminal FingerTec is a renowned brand name for commercial products for door access and time attendance systems. FingerTec offers a wide range of products to cater to the growing needs for biometrics products in office/home automation as well as in security indus- try. FingerTec terminals are loaded with powerful microprocessor that can process biomet- rics authentication methods for accurate personal identifications and for collection of precise data for time attendance. In addition, some fingerprint terminals are made to accept card verification as an added security measure. FingerTec TA500 is our most affordable, reliable and simple biometrics time attendance terminal, which is built robust, and can contain up to 2000 fingerprint templates and 80000 transaction logs in its flash memory. This is the most powerful simple attendance system which is suitable for small and medium offices. This terminal is not built with any coreboard or processor compared to its predecessors. TA500 verifies fingerprint, password and it accepts card verification upon request. TA500 is bundled with TCMS V for data management. Terminal Overview LCD Screen Speaker Fingerprint Sensor Reset Button Keypad RFID Card USB Port Induction Area M/OK Button ITEM FUNCTION LCD Screen Displaying status of terminal, day, date and time. Green LED – The terminal is working fine and it is in standby mode. LED Display Red LED – There is an error at the terminal that requires checking. For first time use, the terminals need to be charged fully to avoid having the red light blinking.

  • Page 6: Main Menu

    ITEM FUNCTION Keypad To input instructions into the terminal and to allow configuration. Fingerprint Sensor To scan finger for confirmation of identity. RFID Card Induction Area Area that reads RFID cards. * for TA500-R model only Speaker For terminal voice emission. USB Port T o upload/download users information, password and transac- tion logs via USB disk. Reset Button T o restart the terminal as and when required. M/OK Button Press and hold the M/OK button to enter the menu. Main Menu Enroll users, manage user data and input workcode. Setup FingerTec terminal communication with computer through LAN. Set security password of the device for a secure data transfer. Configure the settings of the FingerTec terminals from general to display setting to fingerprint. Data management, update via USB flash disk, keyboard functions, reset and other terminal settings can be done here. Upload and download data and information to and from the FingerTec terminal us- ing a USB flash disk. Delete all attendance data and user information in the terminal.

  • Page 7: Power On/Off Button

    Power On/Off Button Use the power on/off button to turn the terminal on or off. You can disable the button to avoid accidental shut off of the terminal. Battery FingerTec terminals operate using power supply from a standard power outlet. Inside each terminal, there is an RTC battery to keep the clock of the terminal running. When there is a serious delay in time or the clock of the terminal reverts to 00:00 after restart- ing, this indicates that the RTC needs to be replaced. Mini UPS (uninterrupted power supply) 12V provides mobile External power supply: power supply to the terminals. Charge the mini UPS sufficiently for optimum perform- ance. Refer to http://accessory.fingertec.com for more information about accesso- ries. Date/Time The terminal display the date and time at the home screen. Choose the data and time format based on your preference. Press Menu > System > Date/Time > Select Value > OK to save. Voice Control Voice Control lets you control the level of volume emitted by the terminal. TUrN ON/OFF The system lets you to turn on/off the voice based on you preference. Press Menu > System > System > Voice Prompts > On/Off.

  • Page 8: Cleaning Terminal

    Cleaning Terminal ClEANINg ThE BOdy Use a dry cloth to clean the terminal’s body. Do not use any liquids, household cleaners, aerosol spray, solvents, alcohol, ammonia and abrasive solutions to clean the body of the terminal because it could damage it. ClEANINg ThE FINgErprINT prIsM Clean the fingerprint prism with a cellophane tape for silicon coated prism. View the video on how to clean the fingerprint prism at this link: http://www.fingertec.com/newsletter/enduser/cleanfinger.html. For the non-coated prism, please use microfiber cloth. Restarting and Resetting Terminal If a feature isn’t functioning as it should, try restarting or resetting the terminals rEsTArTINg ThE TErMINAl Push the On/Off button on the terminal to restart the terminal. If you can’t restart the terminal, or if the problem persists, you might want to reset. rEsETTINg ThE TErMINAl Go to Menu, press the System icon and select Reset Opts. Click OK to Reset the termi- nal. Resetting the terminal will cause all your settings to return to the original factory settings.

  • Page 9: Enrolling User

    FINgErprINT ENrOllMENT It is recommended to enroll two fingerprints for one user ID. One template is the de- fault fingerprint and another is used as for backup. You need to check the quality of the fingerprint before doing any fingerprint enrollment. It is important to locate the center points of the finger because the center points has to be placed in the middle of the scanner during enrollment to get a good reading. You also have to make sure that the fingers are not too wet or too dry for enrollment. To enroll fingerprint: Press Menu > New User icon > ID. No: (insert value) > Select “Enroll FP” > Select Role > Place your fingerprint  times following instructions given by the terminal > OK to save. CArd ENrOllMENT FingerTec TA500 does not come with any card system by default. However, RFID and MiFare card systems are available upon request. To enroll card: Press Menu > New User icon > ID. No: (insert value) > Select “ Enroll Card” > Wave the card at the scanning area until the screen displays the Card ID > OK to Save. pAsswOrd ENrOllMENT The terminal offers different enrollment methods and passwords can be used as one of the verification methods. The maximum length of a password is 8 digits. To enrol password: Press Menu > New User icon > ID. No: (insert value) > Select “Enroll Pwd” > Input password using the keypad > Reconfirm password > OK to save. Verifying User 1:1 (ONE TO ONE) / 1:N (ONE TO MANy)
  • Page 10 VOICE MEssAgE VOICE / MEssAgE whAT dOEs IT MEAN? “Verified” Identity verification is successful, the terminal stores the transaction logs. “Try again please” Identity verification is failed because the finger is not properly posi- tioned, the template is not available in the terminal or the password is incorrect. “Admin Affirm” You are not an administrator of the system and you cannot access Menu page “Duplicate Finger” This message only appears during registration when the finger that you want to enroll has been enrolled before. “FP Enrolled Alrd” will be displayed on the LCD screen. “Invalid ID” For 1:1 verification, User ID entered does not match with fingerprint. FINgErprINT VErIFICATION 1:N – 1:N verification does not require any input of your user ID. Place your finger properly on the scanner and the terminal will take a second to verify your identity.

  • Page 11: Adding User Information

    Adding User Information User information can be added into the terminal through two ways. One is through the FingerTec terminal and the other through the TCMS V. To add/change user informa- tion via the terminal, press Menu > User Mng icon > OK > Select Instruction > Edit/Add > OK to Save. Instruction Function Search User Insert User ID in the column and press OK Record Press to view available user records Edit User Delete/Add Verification Methods and change Privilege Del User Delete User, Fingerprint or Password New User Enrolment of New User Field Function ID No. Edit user ID based on your company’s employee numbering system. Maximum length of user ID is 9 digit Name Add name of the user in this field (Can only be done via TCMS). Maximum number of characters is 24 Quantity of Fingerprint PWD Quantity of Password CARD Quantity of Card It is recommended that the updating of user information be done through the TCMS V software. After the information is updated, sync the TCMS V and the terminal to display the information. Deleting User Only an administrator can perform user deletion at the FingerTec terminal. To delete certain user(s), press Menu > User Mng icon > OK > Select User > Choose “ Delete” > Please be extra careful when performing this task to avoid any unauthorized deletion.

  • Page 12: Access Level/Privilege

    Access Level/Privilege FingerTec terminals offer two types of access level or privilege. prIVIlEgE UsEr rOlEs Normal User Only use the terminal to verify your identity. You cannot access into Menu and make changes into settings and system Administrator You are allowed to access into menu to enroll users and edit settings and system Defining Work Codes The terminal provides a work code feature rEAsONs wOrK COdE which allows users to key in predefined Check In numbers after verification. The work code numbers are predefined in the TCMS V. Check Out The following table shows examples of OT start work codes. Done To turn on the work code function, Press Sick Leave Menu > System icon > System > Work- Half-day Leave code > Turn On/Off > OK to save.

  • Page 13: Installations

    4 • INSTALLATIONS & COMMUNICATION Installations FingerTec terminals offer several con- nections for power and communica- tions. Installations of FingerTec time attendance terminals are simple. MOUNT ON wAll After measuring the height accord- ingly and make relevant marking on 4 feet / 1.2 meter the wall, drill the screws into the wall (recommended) to secure the back plate.

  • Page 14: Security

    • RX+ White/Green • • Blue • • 5 White/Blue • • RX- Green • • 7 White/Brown • • 8 Brown pOwEr sUpply pOrT Insert the Power Adapter point to this port for power. Security Create password for a specific terminal here. Press Menu > Comm. > Password > Insert Password> OK to Save. The security password known as COMM Key is intended for extra security. To connect the terminal with the software, the COMM key inserted in the soft- ware must be the same as the one inserted in the terminal or else connection cannot be established even though the product key is correctly inserted. Installation and Setup of TCMS V Install TCMS V in a PC that fulfils the software’s minimum requirements. Refer to http:// www.fingertec.com/customer/download/postsales/SUM-TCMSV-E.pdf for the TCMS V user guide online. Setup Wizard will require you to do online activation before any connection is established between TCMS V and the terminal(s).

  • Page 15: Tcms V Online Activation

    TCMS V Online Activation TCMS V is a genuine software by FingerTec. Every FingerTec time attendance model comes bundled with a unique license key. To start using the terminal with TCMS V, you must connect the terminal to TCMS V and perform an online activation. TCMS V reads the serial number of your terminal and sends it for verification at the FingerTec server via the Internet. In case you do not have an Internet connection, you need to do offline activation. Please send the serial number and model of your terminal to your local reseller or support@fingertec.com to request for a product key. Connecting the Terminals to TCMS V dETErMININg TErMINAl NUMBEr: Identify the number of your terminals to differentiate them between one another. TCMS V can connect up to 999 units of termi- nal. Press Menu > Options > Comm Opt > Dev Num > Select the number. UsINg TCp/Ip: IP address is important, as it is a unique address of the terminal in LAN. Without the IP address, locating the specific terminal is not possible. To input the IP address of the terminal: Press Menu > Comm. > IP Address > Key in IP address.

  • Page 16: Chapter 5 • System

    5 • SYSTEM System Settings ThrEshOld Threshold is the level of the fingerprint scanner’s sensitivity. Threshold determines how many percent of minutiae points on a fingerprint template will be read by the system. The higher the threshold level, more points are being read, more restricted the system. Configure the threshold for 1:1 and 1:N methods. For 1:1, the range is from 0-50 and the recommended value is 15. For 1:N, the range is from 0-50 and the recommended value is 5. Press Menu > System > System > Threshold (1:1) or Threshold (1:N) > Determine the Level > OK to Save dATE FOrMAT The date format can differ based on countries for example in Malaysia, the date-month- year format is used while in America, the month comes first. Choose your date format according to your preference. The default format is dd-mm-yy. Press Menu > System > System > Date Format > Select Format > OK to save. sOUNd OF KEyBOArd The terminal emits sound when you press any of its buttons. To turn on/off the keypad sound: Press Menu > System > System > Key Voice > On/Off > OK to save. FINgEr sENsITIVITy Determine the sensitivity of the sensor to fingerprint. Choose Low, Mid or High sensi- tivity. It is recommended to be set at Mid. Press Menu > System > System > Sensitivity > Select your preference > OK to save. VOICE The terminal has certain voice commands to guide users during enrolment and to no- tify users during verification. Press Menu > System > System > Voice Prompts > On/Off > OK to save. VOlUME (%) Voice Control lets you control the volume level emitted by the terminal. To adjust the volume of the terminal, press Menu > System > System > Select your preference > OK to save.

  • Page 17: Data Management

    ID, date, time, user ID and transaction User ID 000000001 activity. For example, 0105021009000000000 010000: Transaction Code Terminal Activity These logs need to be managed to maintain the effectiveness of the terminal. It is recommended to do the housekeeping of data from the TCMS V software. There are 4 functions available in the Data icon to enable you to manage your data in the FingerTec terminal. In the data management icon, you can choose from three instructions. Press Menu > Data Mng > Select your instruction > OK to save. dElETINg ATTlOg Please make sure that you are certain when you want to do this operation. The logs that are stored inside the terminal are the ones that have not been downloaded into TCMS V. Deleting the logs means that no backup data is available. dElETINg All dATA This function allows you to delete all attendance data and user information in the ter- minal. Make sure that all user information has been backed up in the TCMS V before performing this task.

  • Page 18: Misc Settings

    INTErNAl ANd ExTErNAl BEll FingerTec TA500 time attendance terminal allow you to use the internal bell or link an external bell such as siren to the system. Press Menu > System > System > Choose either Internal or External or both > Save. To set the alarm time, Press Menu > System > Bell > Select Bell Type > OK to Edit > Set the settings accordingly > OK to save. sysTEM lANgUAgE FingerTec terminals offer various languages to match your local requirements. Maxi- mum of  language packs are available in the terminal and it’s set according to your request during purchase. The default language is English. Press Menu > System > System > Language > Choose your language > OK to save.

  • Page 19: Chapter 6 • Date/Time

    6 • DATE/TIME Adjusting Date/Time FingerTec time attendance terminal functions to record time attendance activities of employees. Precision in time and date cannot be compromised for the system to work efficiently. Adjust Date/Time according to your time zone. Press Menu > System > Date/Time > Key in the time > OK to save. Daylight Savings Time Daylight savings time (DLST) is the practice of temporarily advancing clocks so that afternoons have more daylight and mornings have less. Adjust your DLST if necessary. Press Menu > System > DST > DST to On and adjust time accordingly > OK to save.

  • Page 20: Chapter 7 • Usb

    7 • USB Understanding the Need for USB FlAsh dIsK Communication between FingerTec terminals and a PC is very important to upload and download transaction data for time attendance and door access reports. The terminals offer a few communication options such as LAN and serial cable connections but some- times there are scenarios that require USB (Universal Serial Bus) connectivity. USB can connect terminals with a computer for download and upload of user information and transaction logs. TypEs OF UsB There is various type of USB available in the market. FingerTec terminals can only work with USB flash disks that support minimum Linux Kernel 2.4.x, working ideally with Ima- tion, Transcend and Pen Drive (minimum support Linux Kernel 2.4.x) To determine the type of USB compatible with the FingerTec terminal. Please refer to this link at http://www.fingertec.com/newsletter/HL_74.html dOwNlOAdINg dATA INTO UsB A FingerTec terminal is able to download data i.e. transaction logs, user information, and short messaging system into the USB Pen Drive. Press Menu > Pendrive > Download Attlog. After the download To download the data: process is complete, eject the USB flash disk from the terminal and connect it to your PC that has been installed with the TCMS V software. Upload the data from the USB into TCMS V for further processing. UplOAdINg dATA FrOM UsB A FingerTec terminal is able to upload data i.e. user information, short messaging sys- tem, picture screensaver and themes into the USB Pen Drive. To download the data: Press Menu > Pendrive > Upload User. After the upload process is...

  • Page 21: Chapter 8 • Auto Test

    8 • AUTO TEST Who Should do the Auto Test? Auto Test page is to diagnose or analyze the conditions in the terminal. There are sever- al tests available in the Auto Test page and only an administrator is allowed to perform the test. Before running any tests, kindly contact your reseller for advice or you could email support@fingertec.com. TFT TEsT Test Screen determines the quality and sensitivity of the terminal’s touch screen panel. You will see lines of different colours; click the screen to continue testing. If there’s a broken line or distorted colors on the screen, kindly send your FingerTec Terminal for repair. Press Menu > Auto Test icon > TFT Test To run test : AUdIO TEsT Audio Test determines the quality of the terminal’s audio. Every click on the screen will emit different voice message. If you find any distorted sound in any of the voice mes- sages or instructions, kindly send your terminal for checking and repair. Press To run test : Menu > Auto Test icon > Audio Test. KEyBOArd TEsT The Keyboard Test is for you to check the condition of the keyboard. Press Menu > Auto Test icon > Keyboard Test sENsOr TEsT This test is to determine the condition of the fingerprint optical scanner you need to run fingerprint test. Once you run the sensor test, the terminal will display a white square on the screen. Place your finger on the scanner. If you can see your fingerprint on the white square, the optical scanner works fine. Otherwise, kindly send your terminal for checking and repair. Press Menu > Auto Test icon > Sensor Test...

  • Page 22: Chapter 9 • Record

    9 • RECORD Checking Records of Users in the Terminal To view a particular user’s record in the terminal, Press Menu > Record > Insert ID no: > Select start and end range date > OK to view.

  • Page 23: Chapter 10 • System

    10 • SYSTEM INFORMATION This option under System allows the installer to check the information of the terminal including storage, firmware, algorithm, etc. To retrieve the System Information of the terminal Press Menu > Sys Info. Records Shows free storage and used storage of the terminal, and details of user counts, ad- min counts and password users. It also displays other information such as FP tem- plates and logs templates that have been used and are available. Device Pressing “Device” displays the terminal name, serial number, MAC Address, finger- print algorithm, firmware version, manufacturer and manufactured date and time.

  • Page 24: Troubleshooting

    When this message appears, it means that the settings for the terminal and the com- puter are not properly done. Find out which method you are using to connect. The terminal offers LAN, RS22, RS485 and USB communication methods. Refer to Chapter 4 to further understand the topic. “Admin Affirm” Appears You are not the administrator of this terminal. Only an authorized administrator of the system is allowed to access the Menu. Any attempt of normal user to access the Menu will prompt “Admin Affirm” message on the screen. In case the administrator or he/she has resigned from the company, kindly contact your FingerTec authorized reseller to access the terminal. Difficult to Read Finger Five things could be the cause of this: Enrolment is not properly done: Enrolment is the most important process to ensure that the terminal captures the best quality of your fingerprints. Refer to chapter 4 for how to do a good enrollment. The location of the terminal is not conducive: The scanner does not work well in bright-lighted area. Cover the scanner a little if this is the cause of the difficulty. Shift...

  • Page 25: Duplicate Finger" Appears

    “Duplicate Finger” Appears FingerTec terminals are intelligent. It will not accept the same fingerprint twice into its system. If you have registered a finger into the terminal, the system would prompt “duplicate finger” when you try to enroll that finger for another time. Choose a dif- ferent finger to proceed. RFID Card Doesn’t Respond Two possibilities for this problem Have you registered the card to the terminal? The card must be registered to the terminal before it can read the information in the card. Refer to chapter  User for card enrolment. Have you assigned the user ID to the verification group that supports RFID card? Without setting the terminal to show that you are under a group that supports RFID card, the terminal wouldn’t read your card. No Sound A few things could cause this problem: The terminal voice mode is silent Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%. Refer to Chapter 5 System under Voice to rectify. Speaker is damaged Once you have rectified the voice mode, if the problem persists, proceed to test the voice. Go to Chapter 8 to do the test. If no voice is being emitted, contact your local reseller for support. For more troubleshooting, go to user.fingertec.com...
  • Page 26 © 2014 Timetec Computing Sdn Bhd. All rights reserved.• 112014...

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