Troubleshooting Guide - Rheem HE119-130LP Use And Care Manual

NATURE OF TROUBLE
No Hot Water
Not Enough Hot Water
Water Too Hot
Slow Hot Water Recovery
Noisy Water Heater
(Includes banging, huffing and
puffing)
Excessive Relief Valve
Operation
Rusty Water
Water On Floor Around Unit
Water heater is leaking
HOW T T O O O BTAIN S S ERVICE A A SSISTANCE
Should you have any questions about your new water heater, or if it
requires adjustment, or routine maintenance, it is suggested that you
first contact your installer, plumbing contractor or previously agreed
upon service agency. In the event that the firm has moved, or is
unavailable, refer to the telephone directory commercial listings or
local utility for qualified service assistance.
Should your problem not be resolved to your complete satisfaction,
you should then contact the Manufacturer's National Service
Department at the following address:
RHEEM MANUFACTURING COMPANY
2600 Gunter Park Drive East
Montgomery, Alabama 36109-1413
Trouble Shooting Guide
POSSIBLE CAUSES
Manual switch turned off (if equipped)
Blown service panel fuse or breaker
See flashing LED light on display board
Improper or loose wiring to control board
Electrical polarity is reversed. Green LED on display
board is not on.
Gas Valve turned "OFF"
Low gas pressure causes lockout
Not enough gas pressure for demand of system
Bad gas regulator before heater or gas regulator is
too small for load
Bad gas meter or meter too small for load
Supply pipe is less that 3/4 inch diameter
Gas regulator too close to heater
Venting restricted enough to cause lockout
Thermostat set too low
Heater is undersized
Thermostat setting too high
Improper gas supply
Venting restricted - but not enough to cause lockout
Puffing on ignition
Loud pop on ignition
Huff and puff during operations
Intermittent huffing and puffing
Excessive water pressure (just a little from the T&P)
Excessive water temperature (approx. 2/3 of tank
volume is on the floor)
Excessive iron content
Dielectric unions installed
Condensate removal system is not working
Cold in or hot out joints (connections)
T&P valve
Temperature/ECO probe
Inner tank has a pin hole
Turn to ON
Replace or reset
Rectify problem by diagnosing using the Display Board LED
chart
Check and tighten
Reconnect electrical supply in proper polarity
Turn gas valve "ON"
Check gas pressure when unit fires
Increase pressure to 7" - 14" w.c. on inlet side of gas valve
Replace regulator
Replace meter
Replace with 3/4 inch pipe
Must be at least 10 feet from heater
Check and clear venting pipes and vent termination
Increase thermostat setting
Resize and compare
Lower thermostat setting
Check gas pressure
Check and clear venting pipes and vent termination
Adjust gas valve
Adjust gas valve
Adjust gas valve
Check for re-circulation under venting
Check for open or closed system. Install thermal expansion
tank. Install proper expansion tank on cold side.
Check ECO/vent switch LED flashing; lower setting or replace
thermostat/ECO probe.
Have water analyzed. Install filter (if necessary).
Install non-dielectric unions
Check condensate line for blockage
Check condensate line is directed to floor drain
Condensate pump not working (if equipped)
Drain line is "vapor locked". Install a vent in the condensate
drain line
Check joints and repair
Check, tighten and/or replace
Check, tighten and/or replace
Replace water heater
You may also obain technical assistance by calling
1-800-432-8373.
When contacting the manufacturer, the following information should
be made available:
1. Model and serial number of the water heater as shown on the rat-
ing plate attached to the jacket of the water heater.
2. Address where the water heater is located and can be seen.
3. Name and address of installer and any service agency who per-
formed service on the water heater.
4. Date of original installation and dates any service work was per-
formed.
5. Details of the problems as you can best describe them.
6. List of people, with dates, who have been contacted regarding your
problem.
SERVICE
AP12158 Rev 1 (05/00)