Troubleshooting - TP-Link HS200 Quick Start Manual

Smart Wi-Fi Light Switch
RESTART
RESET

Troubleshooting

1. What should I do when I can't turn the Smart Switch on/off manually?
If the Smart Switch doesn't respond when pressing the physical switch:
• Make sure that you restore power to the Smart Switch at the circuit breaker.
• Make sure the Smart Switch is wired correctly. Please consult with a
qualified electrician.
2. What should I do when the Smart Switch won't respond to commands or
scheduled automations?
• Check your network connectivity.
• Check if the Wi-Fi status LED on the Smart Switch is lit green. If it is amber or
blinking amber and green, reconnect the Smart Switch to your Wi-Fi network.
• Do not use a metal faceplate with the Smart Switch to prevent Wi-Fi signal
interference.
• Power cycle your router and/or reboot the Smart Switch by pressing the
RESTART button underneath the switch.
• Factory reset the Smart Switch by pressing and holding the RESET button.
You'll need to reconfigure the Smart Switch again.
Support
If you encounter any issues during installation or configuration, please visit
www.tp-link.com/support for web support and troubleshooting information.
© 2016 TP-LINK. All rights reserved.
Blinking Amber and Green: App-Config mode initiated.
Green: Successfully connected to the Wi-Fi network.
Blinking Amber: Resetting or during firmware update.
Red: No Wi-Fi connection.
White: Lit up when the light is switched OFF to show the
Smart Switch location in the dark.
Press to reboot the Smart Switch.
Press and hold (about 5 seconds) until the Wi-Fi status LED
blinks amber and green alternately to initiate App-Config
mode.
Press and hold (about 10 seconds) until the Wi-Fi status LED
blinks green rapidly to factory reset the Smart Switch.