Calling For Repairs - Motorola GX2-PSDC10D-R Installation And Operation Manual

tracking. For specific toll-free numbers when calling from outside the United States, please refer
to your product manual or our Web page.

Calling for Repairs

If repair is necessary, call Motorola's Repair Facility at 1-800-642-0442 for a Return for Service
Authorization (RSA) number before sending the unit. The RSA number must be prominently
displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM
Central Time, Monday through Friday.
For after hours, or international customers, a request for an RSA can be submitted via e-mail to
nogrepaircenter@motorola.com. Please include the following information in the e-mail:
Shipping address (for returning the unit(s) to you)
Contact name and phone number
Serial number(s) of unit(s)
Detailed description of problem(s) for each unit
When shipping equipment for repair, follow these steps:
Pack the unit securely.
1
Enclose a note describing the exact problem.
2
Enclose a copy of the invoice that verifies the warranty status.
3
Ship the unit PREPAID to the address indicated on the RSA form provided by Motorola.
4
Introduction
GX2-PSDC10D-R Installation and Operation Manual
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