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General Messages
---*F ---*C
Water Temperature is Unknown
After the pump has been running for 1 minute, the
temperature will be displayed.
Possible Freezing Condition
A potential freeze condition has been detected, or the
Aux Freeze Switch has closed. All water devices are
activated. In some cases, pumps may turn on and off
and the heater may operate during Freeze Protection.
This is an operational message, not an error indication.
The water is too hot - MO29 *
The system has detected a spa water temp of 110*F
(43.3*C) or more and spa functions are disabled.
System will auto reset when the spa water temp is
below 108*F (42.2*C). Check for extended pump
operation or high ambient temp.
The water flow is low - MO16*
There may not be enough water flow through the heater
to carry the heat away from the heating element. Heater
start up will begin again after about 1 min. See "Flow
Related Checks"
The water flow has failed - MO17*
There is not enough water flow through the heater to
carry the heat away from the heating element and the
heater has been disabled. See "Flow Related Checks"
After the problem has been resolved, press the "right
arrow" to reset the message.
The heater may be dry - MO28*
Possible dry heater, or not enough water in the heater to
start it. The spa is shut down. After the problem has
been resolved, press the "right arrow" to rest the
message. See "Flow Related Checks"
The heater is dry - MO27*
There is not enough water in the heater to start it. The
spa is shut down. After the problem has been resolved,
press the "right arrow" to reset the message. See "Flow
Related Checks"
The heater is too hot - MO30*
One of the water temp sensors has detected
118*F(47.8*C) in the heater and the spa had shut down.
Press the "right arrow" and the end of the message to
reset it when the water is below 108*F (42.2*C). See
"Flow Related Checks" below.
Flow Related Checks
Check for low water level, suction flow restrictions,
closed valves, trapped air, too many closed jets, and
pump prime. On some systems, even when spa is shut
down by an error condition, some equipment may
occasionally turn on to continue monitoring
temperature or freeze protection could be activated.
Download the complete Spa Touch User Guide at balboawatergroup.com/topside-spa-panels
The GFCI test failed - MO36*
System could not test GFCI (North America Only).
May indicate an unsafe installation. Contact your dealer
or service organization.
A pump may be stuck on - MO34*
Water may be overheated. POWER DOWN THE SPA.
DO NOT ENTER THE WATER. Contact your dealer or
service organization.
Hot Fault - MO35*
A pump appears to be stuck On when spa was last
powered. POWER DOWN THE SPA. DO NOT
ENTER THE WATER. Contact your dealer or service
organization.
*MOXX is a Message Code. Codes like this will be
seen in the Fault Log
Some messages can be reset from the panel. Messages
that can be reset will appear with a "right arrow" at the
end of the message. Press the message text to reset the
message.
General Maintenance helps
Reminder messages can be suppressed by using the
Preferences Menu. Reminder messages may be
displayed entirely, or there may be a limited number of
reminders on a specific model. Each reminder may
appear on a regular schedule (ie: weekly) and the
frequency of each reminder can be specified by the
Manufacturer.
Check pH
Check pH with a test kit and adjust pH with the
appropriate chemicals.
Check the sanitizer
Check sanitizer level and other water chemistry with a
test kit and adjust with the appropriate chemicals.
Clean the filter
Clean the filter media as instructed by manufacturer.
Test the GFCI
The GFCI or RCD is an important safety device and
must be tested on a regular basis to verify its reliability.
Every user should be trained to safely test the GFCI or
RCD, each will have a TEST and RESET button to
verify proper function.
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