Troubleshooting; Getting Support; Getting Support Through Remote Management - Samsung NU100 series E-Manual

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Centre.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings
After consenting to our service agreement, you can use
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management
" This function requires an Internet connection.
" You can also start Remote Management
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
●
Adjust the TV settings for you
●
Perform a factory reset on your TV
●
Install recommended firmware updates
●
Support Remote Management
on and off.
function by pressing and holding the
Try Now
Remote Management to access Remote Support and have a
- 126 -
button for 5 or more seconds.