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Black Box KV6108SA-R2 Manual

Black Box KV6108SA-R2 Manual

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MAY 2002
KV6104SA-R2
KV6108SA-R2
KV6112FA-R2
KV6116FA-R2
KV6416FA-R2

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Summary of Contents for Black Box KV6108SA-R2

  • Page 1 MAY 2002 KV6104SA-R2 KV6108SA-R2 KV6112FA-R2 KV6116FA-R2 KV6416FA-R2...
  • Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new ServSwitch™ Duo or ServSwitch Quadro, including how to install, operate, and troubleshoot it. For an introduction to the Duo and Quadro, see Chapter 2.
  • Page 3 ServSwitch, ServSwitch Duo, ServSwitch Quadro, ServSwitch Wizard, ServSwitch Wizard LP, and ServSwitch Wizard Pro are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. Compaq and Alpha are registered trademarks of Compaq Computer Corporation.
  • Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 5 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference.
  • Page 6 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 7 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

  • Page 8: Table Of Contents

    TABLE OF CONTENTS Contents Chapter Page Specifications ......................9 Introduction ......................12 2.1 Features and Benefits ..................13 2.2 The Complete Package .................. 15 2.3 The ServSwitch Duo and Quadro Illustrated ..........16 2.4 Safety Concerns ....................18 Installation ......................19 3.1 What You Will Need ..................
  • Page 9 5.20 Upgrading the Duo’s/Quadro’s Firmware ..........80 Troubleshooting ....................84 6.1 Things to Try ....................84 6.2 Calling Black Box ................... 86 6.3 Shipping and Packaging ................86 Appendix A: Cable Guidelines ..................87 A.1 Cabling from the Keyboards, Monitors, and Mice to the ServSwitch Duo/Quadro or Duo Extender ..........

  • Page 10: Specifications

    CHAPTER 1: Specifications 1. Specifications Compliance: CE (EN55022 Class A); FCC Part 15 Subpart B Class A, IC Class/classe A Standards: VGA, SVGA, XGA, XGA-2, SXGA, or UXGA video; supports VESA DDC, DDC1, and DDC2 signaling Interfaces: Video: VGA; Keyboard and mouse: IBM PS/2 compatible; with appropriate adapters, also supports IBM PC/AT type keyboards, CPUs with PC/AT keyboard ports, and CPUs with EIA/TIA RS-232 mouse ports;...
  • Page 11 [4] for the Quadro); (1) Single-character 7-segment display to show the selected user; (1) 7-segment display to show selected computer and other messages: KV6104SA-R2 and KV6108SA-R2: Single-character; KV6112FA-R2, KV6116FA-R2, and KV6416FA-R2: Dual- character Connectors: All rear-mounted; (2) Barrel jacks for power input;...
  • Page 12 1.75"H (1U) x 17.3"W x 8.7"D (4.4 x 43.9 x 22.1 cm); KV6112FA-R2, KV6116FA-R2, KV6416FA-R2: 3.5"H (2U) x 17.3"W x 8.7"D (8.9 x 43.9 x 22.1 cm) Weight: KV6104SA-R2: 5.1 lb. (2.3 kg); KV6108SA-R2: 5.3 lb. (2.4 kg); KV6112FA-R2: 7.8 lb. (3.5 kg); KV6116FA-R2, KV6416FA-R2: 8 lb. (3.6 kg)

  • Page 13: Introduction

    SGI™). The Duo makes it possible for two users to independently access a set of attached computers: • The 4-Port (KV6104SA-R2) and 8-Port (KV6108SA-R2) ServSwitch Duos are housed in a slimline 1U-high chassis. You can attach four and eight computers to them respectively.

  • Page 14: Features And Benefits

    CHAPTER 2: Introduction NOTE The “-R2” versions of the ServSwitch Duo and Duo Extender are very different from the original (non-R2) versions. You can connect original and -R2 Duos in the same cascade, but the original Duos must be used only on the “lowest level”...
  • Page 15 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO • Video channels support Display Data Channel (DDC/DDC1/DDC2) signaling. • The OSD’s position and colors can be independently configured by each user. • The OSD can be set to appear in either English, French, or German. •...

  • Page 16: The Complete Package

    CHAPTER 2: Introduction 2.2 The Complete Package Here’s what comes with the ServSwitch Duo/Quadro: • (1) Power supply. (If you’d like to use a second, redundant power supply, they’re available separately as product code PS649.) • (6) Stick-on adhesive rubber feet for placing the Duo/Quadro on a flat surface.

  • Page 17: The Servswitch Duo And Quadro Illustrated

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 2.3 The ServSwitch Duo and Quadro Illustrated ACTIVITY LEDs show USER button for switching between user-port keyboard and COMPUTER users for COMPUTER mouse activity button for display/control Green USER changing POWER LEDs show 7-segment selected whether input power is Red COMPUTER LED shows...
  • Page 18 CHAPTER 2: Introduction COMM User port #1’s User User-port video serial port remote jack port #1 connectors (blue) for various for cable to CPU ports 1 through 8 (ports 5 through 8 Duo Extender are present on 8-port model only) User functions (NOT an...

  • Page 19: Safety Concerns

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 2.4 Safety Concerns As you prepare to install the ServSwitch Duo/Quadro, please keep these things in mind: • The Duo/Quadro is for use in dry, oil-free indoor environments only. • Do not attempt to fix the Duo/Quadro yourself. •...

  • Page 20: Installation

    CHAPTER 3: Installation 3. Installation 3.1 What You Will Need You’ll need these things to be in place before you can install your ServSwitch Duo/ Quadro: • Cables to connect the ServSwitch Duo/Quadro to the keyboard, video, and mouse ports of each of your computers. (You don’t need to connect mouse cabling to a CPU if you’re not using a mouse with that CPU.) If you’ll be installing cascaded Duos/Quadros, you’ll also need cables to interconnect the Duos/Quadros.

  • Page 21: Placement

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO • A suitable mouse driver for your PCs. Supported types are: – PS/2 or RS-232 two-button mouse driver by any manufacturer. – Microsoft mouse drivers, including those for the IntelliMouse. (You might be able to user other drivers with IntelliMouse compatible data formats, but these might not work—trial-and-error testing might be necessary.) –...

  • Page 22: Connecting Your Equipment

    CHAPTER 3: Installation • Where possible, use a single cable of the correct length rather than multiple extension cables. If you must use an extension cable, make sure it’s a cable specifically designed to carry video signals. • If you’ll be cascading Duos/Quadros, use the shortest possible cabling between them.

  • Page 23: Systems With A Single Duo/Quadro And Directly Attached

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 3.4.1 S YSTEMS WITH A INGLE UADRO AND IRECTLY TTACHED TATIONS Make sure that the ServSwitch Duo/Quadro is unplugged and powered down. If possible, turn off and unplug all of the devices that you want to attach to it. (If you have to “hot-plug”...

  • Page 24: Systems With A Single Duo/Quadro And A Duo Extender

    CHAPTER 3: Installation 3.4.2 S YSTEMS WITH A INGLE UADRO AND A XTENDER NOTE It’s possible to attach an original (non-R2 model) ServSwitch Duo Extender to the local user-port connectors of an -R2 model Duo or a Quadro. But we don’t recommend this because the original Extender can’t make use of the -R2 Duo’s or Quadro’s RJ-45 remote user port.

  • Page 25: Cascaded Duo/Quadro Systems

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO A sample system using a single Duo and Duo Extender is shown in Figure 3-2. Refer to Section 5.16 for how local/remote shared access works. ServSwitch Duo Extender Twisted-pair Remote user cabling up to station #1 200 m (655 ft.) long ServSwitch Duo...
  • Page 26 CHAPTER 3: Installation The typical cascade configuration is a logical “inverted tree” with one, two, or three “layers” of subsidiary Duos/Quadros attached to a single master Duo/ Quadro. In this configuration, the users on the master Duo/Quadro can independently access every CPU in the system by using a single switching pathway. (If you want to mix Duos and Quadros in your system, and you want four users to be able to reach all of the CPUs in your system that are attached to Quadros, you need to arrange your cascade so that the master switch is a Quadro and that there...
  • Page 27 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5 through 8, 9 through 12, and 13 through 16. You could run two cables from an eight-port master Duo to each of four subsidiary Duos: to one Duo each from CPU ports 1 and 2, 3 and 4, 5 and 6, and 7 and 8. The Duo/Quadro will treat these sets of ports as a unit when one of the users selects a CPU, routing the KVM link through whichever of the two or four ports is free at the moment.
  • Page 28 CHAPTER 3: Installation NOTE You can include original (non-R2) ServSwitch Duos, ServSwitch Wizards, ServSwitch Wizard LPs, and ServSwitch Wizard Pros in -R2 ServSwitch Duo or ServSwitch Quadro cascades, but all switches that aren’t -R2 Duos or Quadros must be subsidiary units and must have only CPUs attached to their CPU ports (that is, there must not be any other switches between them and the CPUs).
  • Page 29 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO As mentioned earlier, you can run sets of cascade links between Duos/Quadros in order to support full access to all CPUs by two, three, or four independent users, and these links should be connected to consecutively numbered CPU ports on the “higher”...
  • Page 30 CHAPTER 3: Installation Figure 3-5 shows a full-blown cascaded system, including some of the group numbering. Note that unless the distribution of CPUs at your site would seem to require it, we don’t advocate creating a new layer of cascaded Duos/Quadros until the layer above it is filled.
  • Page 31 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO Both masters have users on all four user ports. Only two users on either master at a time can access the CPUs on a given subsidiary. Even though it might seem that you could run additional extension cabling from the masters’ CPU ports to user ports #1 and #3 on each subsidiary at their site, allowing all four users on each master to reach CPUs on those subsidiaries at the same time, this wouldn’t work.
  • Page 32 CHAPTER 3: Installation Site 2 CAT5 cables Duo Extenders on groups 25 and 26 (CPU ports 9 through 12) Extension cabling Master Quadro #2 (cascade layer 1) Extension cabling on groups 21 and 22 (CPU ports 1 through 4) Subsidiary Quadros (cascade layer 2)

  • Page 33: Premium Kvm Cables, Servswitch Extenders, And Pc/At Adapters

    Duo’s/Quadro’s user station for access. With the Fiber Extender II-SM, you’ll need a duplex single-mode fiberoptic cable to run between the Extender’s Local and Remote Units. Call Black Box Technical Support for help planning an Extender-assisted ServSwitch Duo/Quadro system.
  • Page 34 CHAPTER 3: Installation 6-Pin 6-Pin mini-DIN mini-DIN HD15 10" (25.4 9" (22.9 Cross-section: Central video strand Keyboard and mouse strands molded to sides Figure 3-7. The Premium KVM cables. To connect computers with serial mouse ports and/or PC/AT style keyboard ports, you’ll need adapters like those shown in Figure 3-8.

  • Page 35: Powering The Duo/Quadro

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 3.5 Powering the Duo/Quadro NOTE Before powering on the Duo/Quadro, make sure that the two positions of the DIP switch on the Duo’s/Quadro’s rear panel are both set to OFF. Once you’ve installed your ServSwitch Duo/Quadro system and attached your equipment to it, you need to apply power to each Duo/Quadro in the system.

  • Page 36: Configuration

    CHAPTER 4: Configuration 4. Configuration To configure your ServSwitch Duo/Quadro system, you’ll need to configure first the attached PCs, as directed in Section 4.1, then the Duo/Quadro itself, as directed in the rest of this chapter. 4.1 Configuring Your PCs Configure your PCs in the same way that you would if your keyboard, mouse, and monitor were all connected directly to your PCs.
  • Page 37 4.6.2 for details). The ServSwitch Duo/Quadro supports up to 512 computer names; if your system will include more computers than that, please call Black Box Technical Support for a possible quote on a version of the Duo/Quadro that can store more names.

  • Page 38: Enabling Password Security

    CHAPTER 4: Configuration 4.3 Enabling Password Security The ServSwitch Duo/Quadro can be operated with or without security enabled. With no security, all users will have full administration rights and full access to all the connected computers. This might not be desirable for systems with more than two or three users.

  • Page 39: Setting An Admin Password

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.4 Setting an ADMIN Password The ServSwitch Duo/Quadro supports up to 16 user profiles. The Duo’s/Quadro’s system administrator can grant or deny users access to any of the connected computers and has complete control over the setup of the system. The administrator accesses the system through a special user profile named “ADMIN.”...

  • Page 40: Creating And Editing User Accounts

    CHAPTER 4: Configuration 4.5 Creating and Editing User Accounts To create user accounts: 1. Make sure that you are logged on as the ADMIN user. 2. At the main on-screen menu, press the [F1] key for MORE MENUS. 3. Select EDIT USER LIST from the menu. 4.

  • Page 41: Creating And Editing Computer Names

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.6 Creating and Editing Computer Names Computer names provide a very convenient way of selecting and identifying computers that are attached to the ServSwitch Duo/Quadro. You can select computers by their Duo/Quadro CPU-port number (see Sections 5.5), but when you have a large number of computers, it becomes hard to remember which computer is attached to which port.

  • Page 42: The Basic Procedures

    CHAPTER 4: Configuration 4.6.1 T ASIC ROCEDURES To create computer names, take these steps: 1. Make sure that you are logged on as the ADMIN user. 2. At the main on-screen menu, press the [F1] key for MORE MENUS. 3. Select EDIT COMPUTER LIST from the menu. 4.

  • Page 43: Creating Entries For Computers Attached To A Cascaded Duo/Quadro System

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.6.2 C REATING NTRIES FOR OMPUTERS TTACHED TO A ASCADED UADRO YSTEM As described in Section 3.4.3, you can cascade ServSwitch Duos/Quadros using one, two, three, or four KVM-cable links. Ideally, you should run two cable links from each higher-level Duo or Quadro to each of the Duos cascaded from its CPU ports, or four cable links from each higher-level Quadro to each of the Quadros cascaded from its CPU ports, so that as many of the system’s users as possible can...
  • Page 44 CHAPTER 4: Configuration Group 41 (Ports 1 Group 41 (Ports 1 through 4) Master through 4) Quadro Group 42 (Ports 5 Port 9 Port 16 through 8) Layer 2 Layer 2 Quadro Quadro Group 21 (Ports 1 and 2) Group 31 (Ports 1 Port 9 through 3) Layer 3...

  • Page 45: Setting The Setup Options And Global Preferences

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.7 Setting the SETUP OPTIONS and GLOBAL PREFERENCES The SETUP OPTIONS and GLOBAL PREFERENCES are operating parameters that apply to the whole ServSwitch Duo/Quadro system rather than to individual users. These may only be set or changed by the system administrator logged in using the ADMIN account.

  • Page 46: Hotkeys

    CHAPTER 4: Configuration understand, because all of the menus will be in that language and you might find it difficult to reselect your desired language. 4.7.3 H OTKEYS Accessed through: SETUP OPTIONS Possible settings: CTRL+ALT (factory default) CTRL+SHIFT ALT+SHIFT ALT GR ([Alt Graph], the right [Alt] key) LEFT ALT+RIGHT ALT LEFT CTRL+LEFT ALT RIGHT CTRL+RIGHT ALT...

  • Page 47: Exclusive Use

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.7.5 E XCLUSIVE Accessed through: SETUP OPTIONS Possible settings: ALLOWED (factory default), DISABLED In normal operation, the Duo/Quadro will allow all users to share access to a computer. In this mode, the computer’s video picture will be displayed on the monitors of all users who select that port, but only one user may have active control of the computer’s keyboard and mouse inputs at any one time.

  • Page 48: Mouse Switching

    CHAPTER 4: Configuration 4.7.7 M OUSE WITCHING Accessed through: GLOBAL PREFERENCES Possible settings: ENABLED (factory default), DISABLED As with the various switches in the ServSwitch Wizard family, you can use a three- button mouse or IntelliMouse to switch between the ServSwitch Duo’s/Quadro’s CPU channels (see Section 5.6): Pressing the central or “wheel”...

  • Page 49: Autoscan Mode

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.7.9 A UTOSCAN Accessed through: GLOBAL PREFERENCES Possible settings: SCAN LIST (factory default), ACTIVE PCs, ALL The Duo/Quadro is capable of “autoscanning,” automatically scanning between the connected computers in sequence, briefly displaying each computer’s video in turn.

  • Page 50: Osd Dwell Time

    CHAPTER 4: Configuration 4.7.11 OSD D WELL Accessed through: GLOBAL PREFERENCES Possible settings: 1 SECOND; 2 SECONDS (factory default); 3, 5, and 10 SECONDS After successfully switching to a different computer channel, the Duo/Quadro will display a confirmation message for a few seconds. Set the length of time that this message dwells (persists) on the screen to any of the possible settings listed above.

  • Page 51: Rs-232 Mouse Type

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 4.7.13 RS-232 M OUSE Accessed through: GLOBAL PREFERENCES Possible settings: INTELLIMOUSE (factory default), 2 BUTTON, 3 BUTTON You might want to set this option if you have any computers attached to the Duo/ Quadro that use an RS-232 serial mouse rather than a PS/2 mouse. (You’ll need an adapter to attach the serial mouse ports of such computers to the Duo/Quadro—...

  • Page 52: Operation

    CHAPTER 5: Operation 5. Operation This chapter explains how to operate the ServSwitch Duo/Quadro. Please read this chapter carefully before starting to use a Duo/Quadro. 5.1 Controls and Indicators The ServSwitch Duo/Quadro has several external user controls and indicators that might be useful when you operate it.
  • Page 53 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO Left-hand LED is not present on 4- and 8-Port Duos DISPLAYED ON MEANING: “COMPUTER” LED: Computer channel That channel is currently number, steadily lit selected by the active user station indicated by the USER LED Computer channel That channel is currently number, flashing...

  • Page 54: Selecting Computers With The Front-Panel Pushbutttons

    CHAPTER 5: Operation 5.2 Selecting Computers with the Front-Panel Pushbuttons The ServSwitch Duo’s/Quadro’s front-panel pushbuttons and LED indicators are described in Section 5.1. To select a computer using the buttons, first check the green 7-segment LED labeled “USER.” Is it showing the number of the user port on the Duo/Quadro (“1,”...

  • Page 55: Logging Onto The Duo/Quadro System

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.3 Logging Onto the Duo/Quadro System If password security has been turned on the ServSwitch Duo/Quadro system (see Section 4.3), the login window shown in Figure 5-3 will appear when the Duo/ Quadro is switched on or when no user is currently logged in. (The previous user may have blanked the screen with the screen-saver function.

  • Page 56: Keyboard Hotkey Commands

    CHAPTER 5: Operation 5.5 Keyboard Hotkey Commands You can control many of the functions of the ServSwitch Duo/Quadro—including selecting and autoscanning computers—from the keyboard, using commands triggered with the Duo’s/Quadro’s currently selected hotkey combination. All of the hotkey-control commands are invoked by holding down the one or two hotkeys and then pressing a command key.
  • Page 57 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO • You can use {hotkeys} + {port number} to select a computer channel on a single (non-cascaded) Duo/Quadro: If the computer’s port number is a single digit (1 to 9), press and hold the hotkeys, then press and release that number key—for example, {hotkeys} + [7] to select CPU #7—then release the hotkeys.
  • Page 58 CHAPTER 5: Operation • {Hotkeys} + [A] causes the Duo/Quadro to begin autoscanning its computer channels (that is, briefly displaying each channel’s video in turn). By default, the Duo/Quadro only scans those channels that have been assigned to its scan list (the “SCAN LIST”...
  • Page 59 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO Examples of common hotkey commands (assuming the hotkeys are [Ctrl] and [Alt]): • To select channel 2: Press and hold [Ctrl] and [Alt], press and release [2], release [Ctrl] and [Alt]. • To “tab through” channels: Press and hold [Ctrl] and [Alt], press and release [Tab] as many times as necessary, release [Ctrl] and [Alt].

  • Page 60: Selecting Computers With The Mouse

    CHAPTER 5: Operation 5.6 Selecting Computers with the Mouse Yet another convenient way to select CPU channels on the ServSwitch Duo/ Quadro is by using a three-button mouse, if this feature is enabled (see Section 4.7.7). As shown in Figure 5-4, to switch to the next channel, hold down the central mouse button or “wheel”...

  • Page 61: Re-Enabling A Disconnected Ps/2 Mouse

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.7 Re-Enabling a Disconnected PS/2 Mouse If you accidentally disconnect a user station’s PS/2 mouse from the ServSwitch Duo/Quadro while the Duo/Quadro is operating, the mouse will not work correctly when you plug it back in. To avoid having to reboot the entire system in this situation, the Duo/Quadro has an automatic mouse-recovery system.

  • Page 62: Hot-Plugging Devices Into The Servswitch Duo/Quadro And Re-Enabling Disconnected Cpu Ps/2 Mouse Ports

    CHAPTER 5: Operation 5.8 Hot-Plugging Devices Into the ServSwitch Duo/Quadro and Re-Enabling Disconnected CPU PS/2 Mouse Ports We suggest that you turn off the computers that will be connected to the ServSwitch Duo/Quadro before you install a Duo/Quadro system. However, even if this is not possible, most systems can be “hot-plugged”...
  • Page 63 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO To restore lost mouse movement on a CPU connected to the Duo/Quadro: 1. Select the CPU that has lost its mouse movement. 2. Activate the on-screen menu using the keyboard hotkeys or the Duo’s/ Quadro’s front-panel buttons. 3.

  • Page 64: Resetting The Keyboard And Mouse

    CHAPTER 5: Operation 5.9 Resetting the Keyboard and Mouse You can have the ServSwitch Duo/Quadro perform a complete power-off reset of any user station’s keyboard and mouse. This can be useful if you want to disconnect and replace the keyboard or mouse at a station. Keyboards will re-enable themselves automatically if they’re disconnected and then reconnected to the Duo/Quadro.

  • Page 65: Switching Channels By Sending Rs-232 Data

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.10 Switching Channels by Sending RS-232 Data NOTE This type of switching is intended for use in fully automated systems only. Avoid using this type of switching when you also have human users switching from their user stations—the results could be unpredictable.

  • Page 66: Selecting Computers Using The On-Screen Menu

    CHAPTER 5: Operation 5.11 Selecting Computers Using the On-Screen Menu You can conveniently select computers by name using the ServSwitch Duo’s/ Quadro’s on-screen menu. For systems with large numbers of computers, this is the recommended method of computer selection. You can bring up the on-screen menu by pressing your keyboard’s hotkeys (see Section 4.7.3) and [M] key together.
  • Page 67 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO When the menu first appears, a set of default names will be listed. You will probably want to change these names to ones of your choosing (see Section 4.6). Once you’ve customized your names, the menu might look something like the one shown in Figure 5-6.
  • Page 68 CHAPTER 5: Operation To access a computer, first place the highlight bar over its name using the up- and down-arrow keys ([↑] and [↓] on the main part of keyboard, not the numeric keypad) and/or the page-up and page-down keys ([PgUp] and [PgDn]). If mouse switching is enabled, you can also move the highlight bar with the wheel of a wheel mouse, as shown in Figure 5-7.
  • Page 69 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO • To select “video only” access, press [Ctrl] + [Enter] or [Ctrl] + [Return] (you can use either left- or right-[Ctrl]). When you select a CPU for video-only access, its video output will be displayed on your monitor but you will not be granted keyboard and mouse control at any point.
  • Page 70 CHAPTER 5: Operation If you have many connected computers, you can do an alphabetic search of the list of computer names by pressing [F3] and then entering the name that you want to find. When you select a computer, the Duo/Quadro will briefly confirm the computer that has been selected by displaying a message like the one shown in Figure 5-9.

  • Page 71: The Reminder Banner

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.12 The Reminder Banner Normally the ServSwitch Duo/Quadro will display a discreet computer-name reminder banner that reminds you which computer you are connected to. (It can be very easy to forget—especially if many of your computers are devoted to the same application software, so that their video output is very similar.) You can customize the color and transparency of the banner, or even disable it if you want to (see Section 5.13).

  • Page 72: Setting The User Preferences

    CHAPTER 5: Operation 5.13 Setting the USER PREFERENCES The USER PREFERENCES are system operating parameters that are independently selectable for each user. To adjust them, take these steps: 1. From the main on-screen menu, press [F1] for MORE MENUS. 2. Use the arrow keys to position the highlight bar over USER PREFERENCES. 3.

  • Page 73: Screen Saver Type

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.13.4 S CREEN AVER Accessed through: USER PREFERENCES Possible settings: BLANK, MOVING DOT (factory default) When the screen saver is enabled (see Section 4.7.8), the ServSwitch Duo/Quadro will display a screen saver instead of the CPU video after the selected time elapses without keyboard or mouse activity.

  • Page 74: Querying The Routing Status

    CHAPTER 5: Operation 5.15 Querying the Routing Status It’s sometimes useful to know which KVM consoles are connected to which computers with which types of access (shared use, exclusive use, or video only). For example, if the ServSwitch Duo/Quadro denies you access to a certain computer, you might want to check on whether another user has selected that computer for exclusive use.

  • Page 75: Local/Remote Access Sharing In An Extended Duo/Quadro System

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.16 Local/Remote Access Sharing in an Extended Duo/Quadro System User port #1 on ServSwitch Duos and user ports #1 and #3 on ServSwitch Quadros are “dual-access ports”: They have both connectors for a local user station’s monitor, keyboard, and mouse and a connector for cable that can run to a remote user station attached to a ServSwitch Duo Extender.

  • Page 76: Testing Link Cables In A Cascaded Duo/Quadro System With Grouped Links

    CHAPTER 5: Operation 5.17 Testing Link Cables in a Cascaded Duo/Quadro System with Grouped Links As described in Section 3.4.3, multiple ServSwitch Duos/Quadros can be cascaded together. Up to four layers of Duos and Quadros can be hooked together in a cascade, using up to two or four cable links between Duos or Quadros as desired.

  • Page 77: Restoring To Factory Defaults (If Admin Password Lost, Etc.)

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5.18 Resetting to Factory Defaults (If ADMIN Password Lost, Etc.) In some cases it might be necessary to completely erase any configuration settings you might have set or changed in a ServSwitch Duo/Quadro and return it to its factory-default configuration.

  • Page 78: Saving And Restoring The Computer/User Configuration To And From An Excel Compatible File

    To save the menu names and configuration settings from the Duo/Quadro to the PC, first prepare your system: • Call Black Box Tech Support and follow their instructions to download the DOS compatible programs SSREAD.EXE and SSWRITE.EXE. Move or copy these programs to the PC that will be attached to the Duo/Quadro.

  • Page 79: Editing The Configuration

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 5. Press [Enter] or [Return] to view the FUNCTIONS menu. 6. Use the arrow keys to place the highlight bar over SEND DATA TO RS-232 PORT. 7. Press [Enter] or [Return] to trigger this function. The Duo/Quadro should send the configuration data to the PC.

  • Page 80: Restoring The Configuration

    CHAPTER 5: Operation 5.19.3 R ESTORING THE ONFIGURATION To restore the saved/edited menu names and configuration settings from the PC to the Duo/Quadro, first prepare your system: • Make sure that copies of the SSWRITE.EXE program and the SSDATA.CSV file are together in the same directory on the PC that will be attached to the Duo/Quadro.

  • Page 81: Upgrading The Duo's/Quadro's Firmware

    Because the ServSwitch Duo/Quadro stores most of its firmware (its “operating system,” if you will) in flash memory, the firmware is upgradable. To fix bugs in existing firmware, or to add new features to your Duo/Quadro, Black Box Technical Support might sometimes recommend that you upgrade the Duo’s/ Quadro’s firmware if a newer revision is available.
  • Page 82 CHAPTER 5: Operation Take these steps: 1. C all Black Box Tech Support and follow their instructions to download the necessary files for the upgrade onto the host PC. The model and version numbers in the names of some of the files should all match each other, and all of these files should be downloaded into the same directory: –...
  • Page 83 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO 3. Run the serial cable from the host PC’s serial port to the DB9 female COMM port on the rear panel of the Duo/Quadro. If your PC’s serial port is a DB25 male connector rather than a DB9, you might need a serial adapter such as our product code FA521A.
  • Page 84 CHAPTER 5: Operation 7. Run the SSDUO.EXE firmware-upgrade program that you downloaded in step 1, using the .DAT file that you downloaded in that step as its argument. For example, to upgrade a Quadro to hypothetical firmware version 1.37, you would type in the command line, “SSDUO 4X16V137.DAT”.

  • Page 85: Troubleshooting

    ServSwitch Duo/Quadro. If the suggested actions don’t solve your problem, or if you don’t see a listing for the type of trouble you’re having, contact Black Box Technical Support as described in Section 6.2.
  • Page 86 CHAPTER 6: Troubleshooting Problem: Your keyboard does not function or functions only intermittently. The Num Lock LED does not always light when the Num Lock key is pressed. Possible Solution: Some older keyboards were designed for use with specific computers and are not truly PC/AT or PS/2 compatible.

  • Page 87: Calling Black Box

    6.2 Calling Black Box If you determine that your ServSwitch Duo/Quadro is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a record of the history of the problem. We will be able to...

  • Page 88: Appendix A: Cable Guidelines

    ServSwitch Duo/Quadro or on the ServSwitch Duo Extender. If you use a PC/AT style keyboard you’ll need a PC/AT (5-pin DIN female) to PS/2 (6-pin mini-DIN male) adapter. (These are available from Black Box as product code FA211.) You can use Premium KVM User Cables (product code EHN409) to increase the distance from the Duo/Quadro to your peripherals to as much as 32 ft.

  • Page 89: Cabling From The Duo's/Quadro's Comm Port To A Pc

    SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO Keyboard- and PS/2 mouse-extension cabling: 6-pin mini-DIN male to 6-pin mini- DIN male with all lines pinned straight through (1 to 1, 2 to 2, etc.). If the PC has a 5-pin DIN PC/AT style keyboard connector, you will need a PS/2 to PC/AT keyboard adapter, 6-pin mini-DIN female to 5-pin DIN male (product code FA212).
  • Page 90 APPENDIX A: Cable Guidelines 6-pin mini-DIN attaches to Duo/Quadro DB9 attaches to PC’s serial port or or cable from Duo/Quadro cable to PC’s serial port RLSD (DCD) KDAT TD (-12V) SGND SGND KCLK -12V Male Male Female Female Figure A-1. The RS-232 mouse adapter’s pinout. N/C 1 6 DSR (out)* TD (out) 2...

  • Page 91: Appendix B: Rackmounting The Duo/Quadro

    Rackmounting the Duo/Quadro If you want to mount the ServSwitch Duo/Quadro, use the included rackmount brackets and screws. (If you’ve lost these, call Black Box Technical Support.) If you’d like to rackmount a Duo Extender, the Extender’s manual will tell you how to do it.
  • Page 92 APPENDIX B: Rackmounting the Duo/Quadro Figure B-1. Rackmounting a 4- or 8-Port Duo. Figure B-2. Rackmounting a 12- or 16-Port Duo or a Quadro.
  • Page 93 SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO DISCLAIMERS While every precaution has been taken in the preparation of this manual, neither the manufacturer nor its authorized agents assume any responsibility for errors or omissions. Nor do they assume any liability for damages resulting from the use of the information contained herein.
  • Page 94 NOTES...
  • Page 95 NOTES...
  • Page 96 NOTES...
  • Page 97 NOTES...
  • Page 98 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2001. Black Box Corporation. All rights reserved.

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