Support Resources; Troubleshooting; About Data Backup; Contacting Technical Support - OWC THUNDERBLADE User Manual

3.1 Troubleshooting

If you have more than one ThunderBlade, do not stack them. This can cause
performance issues related to thermal dissipation.
If your computer does not recognize the drive when it is connected, make sure
the cable is attached securely. You can also try plugging the cable into a different
Thunderbolt 3 port on your computer and/or trying a different Thunderbolt 3 cable.
PC users: if you have opened Disk Management but do not see the ThunderBlade
SSDs listed, make sure you follow the steps in Section 2.2 of the online User Guide.
Multiple permission steps are required for a PC to communicate properly with this
device; skipping one or more of those steps may result in the disks not being visible in
Disk Management.

3.2 About Data Backup

To ensure your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your OWC ThunderBlade and a second
copy on either your internal drive or another storage medium, such as an optical
backup, or on another external storage unit. Any data loss or corruption while using
the ThunderBlade (including with SoftRAID) is the sole responsibility of the user, and
under no circumstances may OWC, its parent, partners, affiliates, officers, employees,
or agents be held liable for loss of the use of data including compensation of any kind
or recovery of the data.

3.3 Contacting Technical Support

Phone: M–F, 8am–5pm Central Time
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int'l)
Chat: M–F, 8am–8pm Central Time
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
OWC ThunderBlade

SUPPORT RESOURCES

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Support Resources