Warranty And Support; Troubleshooting - Philips S7980 Manual

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Warranty and support

Troubleshooting

Problem
I cannot connect the
shaver to the app.
If you need information or support, please visit
www.philips.com/support or read the
international warranty leaflet.
This chapter summarizes the most common
problems you could encounter with the shaver,
SkinAnalyst sensor and its accessories. If you are
unable to solve the problem with the information
below, visit www.philips.com/support for a list of
frequently asked questions or contact the
Consumer Care Center in your country.
Possible cause
You have not
downloaded the app.
Your shaver is not
switched on.
You have not opened
the app.
your iPhone cannot
find the shaver.
Solution
Download the
SkinAnalyst app.
The app is available
for iPhone 6, iPhone
6 Plus, iPhone 6S
and iPhone 6S Plus
equipped with iOS9
or higher.
Make sure the shaver
is switched on.
Make sure you open
the app.
The shaver is
available for iPhone
6, iPhone 6 Plus,
iPhone 6S and
iPhone 6S Plus
equipped with iOS9
or higher.