General - THOMSON 300 Series Setup And User Manual

5 Troubleshooting

5.1 General

Solving problems
Dr SpeedTouch™
SpeedTouch™
Diagnostics
SpeedTouch™ LEDs
Start-up phases
54
In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might
solve the problem.
If reinstallation has not resolved the problem, contact the company from which you
purchased the SpeedTouch™ for assistance.
Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information about installing and using Dr SpeedTouch™, see
Touch™" on page 15.
The Diagnostics tool is installed during the installation of the SpeedTouch™ drivers and
allows you to view specific information on the various layers the SpeedTouch™ uses to
transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL)
link.
See "4 SpeedTouch™ Diagnostics" on page 43
Your SpeedTouch™ is equipped with two LEDs. These indicators indicate the status of
the SpeedTouch™. Checking the SpeedTouch™ status may be a first step in isolating
the problem.
At startup, the SpeedTouch™ passes three phases:
Phase USB LED
Color
Attaching and Red
Configuring
Green
Downloading Green
Connecting to Green
ADSL
for more information.
ADSL LED
Timing Color Timing
Flashing, Off —
very short
time
Solid, Green Solid,
2 seconds 2 seconds
Flashing, Off —
1 to 10
seconds
Solid Green Solid
Solid Green Flashing
Solid
"2.1.2 Dr Speed-
Description
The SpeedTouch™ is
attached.
Ready to continue.
Downloading driver
software from
computer.
Download successful.
Pending ADSL line
synchronization.
Ready for connec-
tivity.
E-SIT-CTC-20030702-0003 v4.0