Troubleshooting - THOMSON 300 Installation And User Manual

5 Troubleshooting

Solving problems
SpeedTouch™ LEDs
Start-up phases
Failed POST
3EC 36714 BAAA TCZZA Ed. 02
This appendix provides information on how to identify and correct some common
problems you may encounter when using the SpeedTouch™.
In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might
solve the problem.
If reinstallation has not resolved the problem, contact the company from which you
purchased the SpeedTouch™ for assistance.
Your SpeedTouch™ is equipped with two Bi-colored LEDs . These indicators indicate
the status of the SpeedTouch™. Checking the SpeedTouch™ status may be a first step
in isolating the problem.
At startup, the SpeedTouch™ passes three phases:
Phase USB LED
Color
Attaching and Red
Configuring
Green
Downloading Green
Connecting to Green
ADSL
When a Power on Self Test (POST) failed, both LEDs are solid amber.
ADSL LED
Timing Color Timing
Flashing, Off —
very short
time
Solid, Green Solid,
2 seconds 2 seconds
Flashing, Off —
1 to 10
seconds
Solid Amber Solid
Solid Green Flashing
Solid
5 Troubleshooting
Description
The Speed-
Touch™ is
attached.
Ready to
continue.
Downloading
driver software
from computer.
Download
successful.
Pending ADSL
line synchroniza-
tion.
Ready for
connectivity.
39