Kenmore 796.4198 series Use & Care Manual page 32

TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Washer will not turn
ON
Door will not unlock
when cycle is stopped
or paused
Wash cycle time is
longer than usual
Musty or mildewy
odor in washer
Wrinkling
Strange odors coming
from washer
Possible Cause
Power cord is not properly plugged in.
House fuse is blown, circuit breaker has
tripped, or power outage has occurred.
House fuse is blown, circuit breaker has
tripped, due to multiple appliances on
one outlet.
Interior temperature of washer is too
high.
Water level in washer is too high.
The washer automatically adjusts the
wash time for the amount of laundry,
water pressure, water heating time and
other operating conditions.
Incorrect or too much detergent has been
used.
Inside of drum was not cleaned properly. Run the CLEAN WASHER cycle regularly. Be sure to
Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses are
reversed.
Dryer heating.
Newly installed washer.
Build-up of residue on washer, foreign
object in door gasket, clogged drain
pump filter, clogged or kinked drain
hose.
Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz outlet.
Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
Reset circuit breaker or replace fuse. If more than
one appliance is connected to the outlet, call an
electrician to have an additional circuit installed.
The washer door has a safety feature to prevent
personal injury. For example, if the washer is paused
during the hot wash stage of a sanitize cycle, the
interior temperature of the drum will be very hot,
so the door will not unlock. This is normal. Allow the
washer to cool until the DOOR LOCK indicator turns
OFF on the display.
To drain the water, press POWER, then press the SPIN
SPEED button without selecting a cycle.
This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle. The time remaining shown in the
display is only an estimate. Actual time may vary.
Use only High-Efficiency (HE) detergent in accordance
with the manufacturer's instructions.
wipe around and under the door seal frequently. See
Care and Cleaning of the Interior.
Clean around door seal/glass to prevent odor.
Always remove items from the washer as soon as the
cycle is complete.
When washing large loads, do not overstuff the drum.
The washer can be fully loaded, but the drum should
not be tightly packed and the door should close
easily.
Hot water rinse can set wrinkles in garments. Check
the inlet hose connections.
As the dryer heats, it may initially cause a slight odor.
This is normal and does not affect performance.
Smell comes from the rubber attached to the washer
door. It will eventually dissipate after first couple of
wash cycles.
Periodically clean the gasket. Mold and foreign
substances inside the gasket may produce mildew or
musty smells.
Clean the drain pump filter regularly. Foreign
substances on the drain pump filter may produce
mildew or musty smells.
If the drain hose is not installed properly, the odor
may be emitted because of a backflow of drainage
into the tub. Make sure that the drain hose is not
kinked or clogged.
32
Solutions