Diagnostics; Using Diagnostics - Kenmore 796.4198 series Use & Care Manual

Should you experience any problems with your washing
machine, it has the capability of transmitting data via
your telephone to the Diagnostics Team. This gives you
the capability of speaking directly to our specially
trained technicians. The technician records the data
transmitted from your machine and uses it to analyze the
issue, providing a fast and effective diagnosis.

Using Diagnostics

First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663 (Canada). If the number of the phone you are using is on file
and is associated with your washer, you will be quickly relayed to a Diagnostics team agent. Follow the technician's
instructions and perform the following steps only when requested to by the Diagnostics agent.
HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than 1 inch (2.5 cm) from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the WASH TEMP button while continuing to hold your phone to the
POWER button.
LISTEN for three beeps. After you hear the three beeps, release the WASH TEMP button.
Keep the phone in place until the tone transmission has finished. This takes about 6 seconds,
and the display will count down the time. Once the countdown is over and the tones have
stopped, resume your conversation with the technician, who will then be able to assist you in
using the information transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.

DIAGNOSTICS

If you experience problems with your washer, in the
U.S.A. call 1-844-553-6667, and in Canada call 1-800-
469-4663. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team. The
transmission sounds that you will hear are normal and
sound similar to a fax machine.
Diagnostics cannot be activated unless your washing
machine is turned on by pressing the POWER button.
If your washing machine is unable to turn on, then
troubleshooting must be done without using Diagnostics.
30
1 in.
(2.5 cm)