Flat Rate Schedule - Suburban SW10P Service Training Manual

FILING A 90 DAY REPLACEMENT PART WARRANTY
The procedures for submitting a 90 day replacement part warranty claim are listed below:
1. Complete a parts tag and attach to all parts (motors, gas valves, electric elements, module boards and
combustion chambers) that are required to be returned.
2. For field scrapped parts complete a parts tag and note "Field Scrapped" on the tag.
3. Please hold all field scrapped parts for 60 days for possible inspection.
4. Freight charges must be prepaid on all returns.
To obtain parts tags - contact Suburban Manufacturing Company at 423-775-2131 or via e-mail at
info1@suburbanmfg.com.
All flat rates include diagnostic/set-up time and gas leak test. If more than one part is defective, use the
total of both replacement times but only one set-up time. Claims for repairs which exceed the flat rate
will be adjusted. Time allowance schedule is in hours.
For repairs NOT LISTED or assistance with troubleshooting, please contact our factory service department at
423-775-2131, Ext. 7102. Claims should be received within 90 days of the service date.
RECREATIONAL VEHICLE WATER HEATERS
*Replace Gas Control Valve (Pilot Models) .................................................................................................... 1.00
*Replace Gas Control Valve (Electronic Models) ........................................................................................... .50
Replace Thermocouple - Pilot Assembly ...................................................................................................... .50
Replace Main Burner Tube ........................................................................................................................... .50
*Replace Module Board.................................................................................................................................. .50
Replace Reignitor ......................................................................................................................................... .20
Replace Door Assembly ............................................................................................................................... .30
*Replace Electric Element .............................................................................................................................. .50
Replace 120 V.A.C. T-Stat and ECO ............................................................................................................ .40
Replace 12 V.D.C. T-Stat and ECO .............................................................................................................. .40
Replace On/Off Light Switch ......................................................................................................................... .40
Replace Electrode ........................................................................................................................................ .50
Replace Relay (DEL Models only) ................................................................................................................ .50
Replace Electric Element Switch .................................................................................................................. .50
*Parts required to be returned for warranty.
(EXCEPTION - DSI MODULE BOARDS ONE YEAR)

FLAT RATE SCHEDULE

26
(ALL MODELS)