Do You Need More Help; Driver Support; Transport; Cleaning And Care - Medion Multimedia PC Operating Instructions Manual

The PC does not boot.
 If all the cable connections are correct, try resetting the PC mains adapter. (optional) Set the power switch on the back of
the PC to the 0 position (OFF). Then hold down the main switch on the front for 10 seconds. Wait another 5 seconds and re-
start the PC.
Apps (e.g. the weather app) can not be displayed as live tiles.
 Check the date, time zone and time.

20.4. Do you need more help?

You've checked through the suggestions in the previous section and you're still having problems with your device? Then call
the hotline in the country where you purchased your PC. You can find the relevant telephone numbers on the inside cover of
these operating instructions.
We will try to help you over the telephone. Before contacting us, however, prepare the following information:
• Have you made any upgrades or modifications to the initial configuration?
• What peripheral devices do you use?
• What messages, if any, appear on the screen?
• What software were you using when the problem occurred?
• What steps have you already taken to try and
rectify the problem?

20.5. Driver support

The system has been thoroughly and successfully tested with the installed drivers in our test laboratory. It is normal in the
computer sector, however, for the drivers to need updating from time to time.
This is because there may be compatibility problems with other components (programs, devices) which have not yet been tes-
ted. You can find current drivers on the Internet at the following address: www.medion.com.

20.6. Transport

Please observe the following when transporting your PC:
 In order to avoid any transport damage, pack the PC away its original packaging.

20.7. Cleaning and care

By observing the following instructions, you can extend the operating life of your PC:
CAUTION!
None of the parts inside the housing require cleaning or maintenance.
 Always unplug the device and disconnect all cables before cleaning. Clean the PC with a damp, lint-free cloth.
 Dust can clog up the vents which can lead to overheating and malfunctions. At regular intervals (approx. every 3 months),
check that the vents are providing a sufficient level of air circulation. Use a vacuum cleaner to remove the dust from the
vents. If your device regularly attracts a lot of dust, then we also recommend that the interior of the PC housing is cleaned
by a specialist.
 Do not use solvents, corrosive or aerosol detergents .
 Do not use CD-ROM cleaning discs or similar products that clean the lens of the laser to clean your optical drive (CD/DVD).
The laser does not need cleaning.
21. Upgrades/modifi cations and repairs
Upgrades and modifications to your PC should only be carried out by qualified specialists. If you do not possess the required
qualifications, have the work carried out by a suitably qualified service technician. Please contact your customer service if you
have technical problems with your PC.
If a repair must be carried out, please contact only our authorised service partners.
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