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Remote Control or Wireless Keyboard Problems
•
Something might be between the remote or keyboard and the remote sensor on the component. Make
sure there is a clear path.
•
Maybe the remote isn't aimed directly at the component (TV or decoder) that you're trying to operate.
•
Maybe remote or keyboard is not in a decoder mode. Press the VIDEO button to operate the decoder.
•
Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote. (Note,
if you remove the batteries, you may have to reprogram the remote to operate other components.) Don't
press any buttons when removing the batteries.
•
Operate the remote control or wireless keyboard at a distance of no more than 20 feet.
•
You might need to drain the remote's microprocessor: remove batteries and press the number 1 button for
at least 60 seconds. Release the 1 button, replace the batteries, and (if necessary) program the remote
again.
Care and Cleaning
CAUTION: Unplug your decoder before cleaning.
You can clean the unit as required, using a soft lint-free cloth. Be sure to occasionally dust the
ventilation slots in the cabinet to help assure adequate ventilation.
Never use strong cleaning agents, such as ammonia-based cleaners, or abrasive powder. These types of
cleaners will damage the unit.
Never place drinks or vases with water on top of the unit. This could increase the risk of fire or shock
hazard or damage to the decoder.
Service Information
If you purchased or leased your IP video decoder directly from your service provider, then warranty
service for the decoder may be provided through your service provider or its authorized representative.
For information on Ordering Service, Obtaining Customer Support, or Additional Service Information,
please contact your service provider.
Chapter 4
Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
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