Tape Operations Troubleshooting - Seagate TapeStor Travan 20GB Online User's Manual

TapeStor Travan Portable USB Tape Drive Online User Guide

Tape operations troubleshooting

If the tape drive "shoeshines" or "shuffles" (stopping and
starting frequently) during backups, try the following
troubleshooting procedures:
• Make sure that no other programs (including anti-virus
programs) are running while you perform the backup.
• Try turning off or disconnecting any devices that may
be sharing the USB port with the tape drive.
• If you are using a Travan 40GB drive, a Hi-Speed USB
2.0 port is strongly recommended. An add-in Hi-Speed
USB 2.0 adapter card is available at most computer
dealers.
If, after a period of successful operation, the tape drive
appears to fail during a backup or restore:
• Check to make sure all the power and USB cables are
securely connected.
• Retension the tape, as described in the manual for your
backup software.
• Turn off the computer. Wait for the computer to power
down and then restart the system. Rerun the backup
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