Troubleshooting - Samsung NX58M9960P series User Manual

Troubleshooting

Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
electric oven. If you run into unexpected trouble, look first for a solution in the
tables below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Gas safety
Problem Possible cause
The surface burner knob is
not in the OFF position and
the burner is not lit.
You smell gas.
There is a gas leak.
NX9000K_CHEF_NX58M9960PS_AA_DG68-01008A-01_EN+MES+CFR.indb 33
Solution
Turn the burner knob to OFF.
Clear the room, building, or area of all
occupants. Immediately call your gas
supplier from a neighbor's phone. Do
not call from your phone. It is electrical
and could cause a spark that could
ignite the gas. Follow the gas supplier's
instructions. If you cannot reach your
gas supplier, call the fire department.
Surface burner
Problem Possible cause
The power cord is not
plugged into the electrical
outlet.
A fuse in your home may
All burners do not
be blown or the circuit
light.
breaker tripped.
The gas supply is not
properly connected or
turned on.
The control knob is not set
properly.
Surface burners do
The burner caps are not
not light.
in place.
The burner base is
misaligned.
Surface burner
The control knob has been
clicks during
left in the Lite position.
operation.
Surface burner
components and caps are
not assembled correctly
The burners do not
and level.
burn evenly.
Surface burners are dirty.
Very large or yellow
Wrong orifice is
surface burner
assembled.
flames.
Solution
Make sure the electrical plug is
plugged into a live, properly grounded
outlet.
Replace the fuse or reset the circuit
breaker.
See the Installation instructions that
came with your range.
Push in the control knob and turn it to
the Lite position.
Clean the electrodes.
Put the burner cap on the burner
head. Align the burner base.
After the burner lights, turn the control
knob to a desired setting.
If the burner still clicks, contact a
service technician.
See page 29.
Clean surface burner components. (See
page 29.)
Check the burner orifice size and
contact your installer if you have the
wrong orifice (LP gas instead of natural
gas or natural gas instead of LP gas).
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2017-10-11 5:44:38