Symptoms, Possible Causes And Remedial Actions - Axis 2130R PTZ User Manual

AXIS 2130/2130R User's Manual

Symptoms, Possible Causes and Remedial Actions

Symptoms
The AXIS 2130/2130R cannot
be accessed from a browser.
The Power indicator is not
constantly lit.
The Network indicator
displays red.
Your AXIS 2130/2130R works
locally, but not externally.
Possible causes
The IP address is already
being used by another
device.
The IP address is located on a
different subnet.
In Windows 95, the ARP
table was empty when you
tried to set the IP address.
The IP address has changed.
Other networking problems.
A programming script is
locking the unit.
Faulty power supply.
Faulty cabling.
Firewall protection.
Default routers required.
The Internet site is too
heavily loaded.
Remedial actions
Run the PING utility (as described above) and follow the
appropriate recommendations.
Run the PING utility (as described in PINGing Your IP Address, on
page 26). If you get "no response" or similar, the diagnosis is
probably correct.
In Windows, check that the IP address for your AXIS 2130/2130R is
on the same subnet as your workstation. Exactly how this is done
varies from one version of Windows to another. See Windows' help
for more information.
If your AXIS 2130/2130R and your workstation are on different
subnets, you will not be able to set the IP address. Contact your
network administrator.
In Windows 95, the ARP command cannot be used if you have an
empty ARP table. If the table is empty, re-install the product
ensuring that the IP address for your own PC is also used.
Type arp -a to view the ARP table. If it is empty, you must ping
an existing unit on your network before you can download the IP
address to the AXIS 2130/2130R, using ARP.
Note: The AXIS IP Installer is an easy-to-use alternative for
installing the unit.
Check that there is no DHCP server running on the network and
disable BOOTP in the admin tools (Network>TCP).
Note: The AXIS IP Installer will not work with DHCP.
Test the network cable by connecting it to some other network
device and then PINGing that device from your workstation.
Test the unit's network interface by connecting a local computer to
the unit, using a standard Crossover (hub-to-hub) Cable.
Restore the unit to the factory default settings.
Verify that you are using an Axis PS-D power supply.
See Other networking problems, above.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Use a script running on your web server to relay images from the
AXIS 2130/2130R to the Internet.
Troubleshooting
27