Service Flow Chart - Philips DVDR9000H Service Instructions Manual

4.

Service Flow Chart

4.1 Start Process
Start
Is the
No
complaint
documented ?
Yes
Is it a known Yes
complaint ?
No
Perform built-in Dealer Test
(Press & hold Play button on Front Panel
down + Power-up the set)
Does the set
Fail
pass the
Dealer Test ?
Pass
A
(Verification
Test)
Service Flow Chart
Is it a
No
Hardware
problem ?
Yes
- Attached Defect Description Report
and Proof of Purchase.
- Pack defective set
- Store defective set for pick-up
Send refurbished set from pool
stock to Trade / customer
3139 785 31690
Is Firmware No
solution
available ?
Yes
Upgrade to latest
Firmware
Is the
No
complaint
solved ?
Yes
Return set to Customer with
Report on action done
Service W/S to contact the Trade /
Customer to work out an action plan.
Examples:
- explain them that the Firmware
- Upgrade disc will be send to them the
- etc.
4.
EN 7
solution is not ready
moment a solution is ready