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EN 8
3139 785 3219x
4.
4.
Service Flow Chart
4.1
Start Process
Start
Is the
No
complaint
documented ?
Yes
Is it a known
complaint ?
No
A
(Verification
Test)
Service W/S to contact the Trade /
Customer to work out a action plan.
Examples:
- explain them that the Firmware
solution is not ready
- Upgrade disc will be send
to them the moment solution
is ready
- etc.
Service Flow Chart
Yes
No
Upgrade to latest
Return set to Customer with
Report on action done
Is it a
Yes
Hardware
problem ?
No
Is Firmware
solution
available ?
Yes
Firmware
Is the
No
complaint
solved ?
Yes
- Attached a Defect Description Report
and Proof of Purchase.
- Pack defective set.
- Store defective set for pick-up.
Send refurbished set from pool
stock to Trade / customer
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