Appendix D: Ke24 Operating Tips - Hagstrom KE24 User Manual

Appendix D:
KE24 Operating Tips
In the event that you are experiencing difficulty in using your KE24,
please check the following items before calling us:
•When connecting the KE24 to a PC and keyboard, make sure they
are plugged into the proper ports. The connector marked "To PC"
on the KE24 must be connected to the PC keyboard input. Attach
your computer keyboard to the KE24 connector marked "KBD." The
KE24 will not function properly if these connections are reversed.
•Check your KE24 configuration. Be sure to select the type of
computer that you are using (XT or AT compatible). Check your I/O
configuration for the number of columns and rows, etc. Review your
matrix or discrete input table for the desired responses.
•If you are having trouble getting your PC keyboard to work with the
KE24, make sure that the keyboard itself is configured for the type
of computer you have specified in the configuration (XT or AT
compatible).
•The maximum recommended cable length from your computer to the
KE24 is 10 feet. This distance is also the maximum length that you
should use on connections from the switches or keypads in your
applications to the KE24 I/O header.
•If your KE24 will not communicate with the KE24Load program,
check the COM port selection. Also be sure to power up the KE24
with the programming jumper in place. Refer to page 12 for more
information on programming the KE24 unit.
•If you cannot get the KE24 to respond to your configuration, make
sure that you have removed the programming jumper and powered
the unit back up without the jumper in place.
If you have any questions that are not answered in this manual,
please give us a call. We have customer service available from
8:00 am to 5:00 p.m. (Eastern) Monday through Friday.
(540) 465-4677
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