Warranty - Lenovo BladeCenter HS23 Product Manual

Warranty

The BladeCenter HS23 has a three-year warranty with 24x7 standard call center support and 9x5 Next
Business Day onsite coverage. Also available are Lenovo Services warranty maintenance upgrades and
post-warranty maintenance agreements, with a well-defined scope of services, including service hours,
response time, term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, visit the Lenovo Services website:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The following table explains warranty service definitions in more detail.
Table 16. Warranty service definitions
Term Description
On-site A service technician will arrive at the client's location for equipment service.
service
24x7x2 A service technician is scheduled to arrive at the client's location within two hours after remote
hour problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x4 A service technician is scheduled to arrive at the client's location within four hours after remote
hour problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4 hour A service technician is scheduled to arrive at the client's location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the
client's local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer
reports an incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
9x5 next A service technician is scheduled to arrive at the client's location on the business day after remote
business problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
day time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time
require an extra business day for service dispatch. Next business day service is not guaranteed.
Committed Problems receive priority handling so that repairs are completed within the committed time of 6, 8, or
Repair 24 hours. Lenovo provides service 24 hours/day, every day, including Lenovo holidays.
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite response from next business day to 2 or 4 hours
Warranty extension of up to 5 years
Post warranty extensions
Hard Drive Retention
Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo server. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Lenovo BladeCenter HS23 (E5-2600 v2) 19