Axis 230 MPEG-2 User Manual page 40

Troubleshooting
40
Symptoms, Possible Causes and Remedial Actions
Symptoms
The AXIS 230 cannot be
installed, or cannot be
accessed from a browser
after installation.
The Power indicator is not
constantly lit.
The Network indicator
displays red.
The Status indicator
slowly flashes red.
The AXIS 230 works
locally, but not externally.
No video.
Possible causes
The IP address is already being
used by another device.
The IP address used during
installation is not valid on
your subnet.
The IP address has changed.
Other networking problems.
Faulty power supply.
No network connection or
faulty cabling.
The flash upgrade process has
failed.
Firewall protection.
Default routers required.
Display incorrectly configured
on workstation.
Remedial actions
Run Ping (as described below) and follow the appropriate
recommendations.
Run Ping. If you get "Destination host unreachable" or similar, the
diagnosis is probably correct.
In Windows, check that the IP address for your AXIS 230 is on the same
subnet as your workstation. Exactly how this is done varies from one
version of Windows to another. See Windows' help for more
information.
If the AXIS 230 and your workstation are on different subnets, you will
not be able to set the IP address. Contact your network administrator.
1) Move the AXIS 230 to an isolated network or to one with no DHCP
or BOOTP server. Set the IP address again, using the ARP command.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings.
Return the unit to the main network. The unit now has a fixed IP
address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is
required, select the required service and then configure IP address
change notification from the network settings. Return the unit to the
main network. The unit will now have a dynamic IP address, but will
notify you if the address changes.
Test the network cable by connecting it to some other network device
and then Pinging that device from your workstation.
Test the unit's network interface by connecting a local computer to the
AXIS 230, using a standard network cable. A crossover cable is not
required.
Verify that you are using an Axis PS-K power supply.
See Other networking problems, above.
See the Emergency Recovery Procedure on page 43.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
In Display Properties, adjust the color settings to at least 16-bit color.
If running more than one video stream, 32-bit color must be used.
AXIS 230