Other Issues - Samsung Smart Remote E-Manual

Other Issues

Use these procedures to resolve other issues that may occur.
The problem
The TV is hot.
The picture won't display in
full screen.
The "Mode Not Supported"
message appears.
The Captions item in the TV
is grayed out.
The TV smells of plastic.
Signal Information under
Self Diagnosis isn't
activated.
The TV is tilted to the side.
The stand is wobbly or
crooked.
The remote control and/or
voice control does not work.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the
TV.
This heat, however, is not a defect and does not affect the TV's functionality.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The output resolution of the attached device is not supported by the TV.
Check the TV's supported resolutions and adjust the external device's output resolution
accordingly.
When an external device is connected with an HDMI or Component cable, the
function is unavailable.
Adjust the caption setting on the external device.
This smell is normal and will dissipate over time.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
Remove the base stand from the TV and reassemble it.
Make sure the indicator arrows on the stand and stand holder are properly aligned.
The TV ships with protective stickers covering some of the sensors. Make sure all of the
stickers have been removed.
Try this!
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