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Nest Learning
Pro Installation & Configuration
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Last updated: November 2017 
Version: 1.1 
 
Thermostat 
Guide 
 

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  • Page 1   Nest Learning Thermostat  Pro Installation & Configuration Guide                                        Last updated: November 2017  Version: 1.1   ...
  • Page 2: Table Of Contents

    Table of Contents  General Information 2  Nest Learning Thermostat Installation Features 2  HVAC System Compatibility 3  Technical Specifications 3  How to use Pro Setup 4  Installation Overview 5  Supported Wiring ​ 7   Nest Thermostat Connectors 7  Wiring Diagrams: Conventional Heating/Cooling Systems 8 ...
  • Page 3: General Information

    The Star connector on the Nest Thermostat can control a number of different applications. If you insert a wire  into this terminal, the Nest Thermostat will ask you to select the application and will control it based on your  selection. For a list of compatible applications that can be inserted into the Star connector, see the wiring ...
  • Page 4: Hvac System Compatibility

    ● Y1  ● W1  ● Wi-Fi is required for software updates and remote  Y2  W2/AUX  ● ● control with the Nest App  ● G  ● C  Wi-Fi 802.11 b/g/n, 2.4 GHz  ● ● O/B  ● Secure: AES-128, SSL/TLS, WEP, WPA/WPA2 ...
  • Page 5: How To Use Pro Setup

    How to use Pro Setup    When going through setup on the Nest Thermostat, the first question in the Equipment section asks if you’re a  Homeowner or Pro. Selecting Pro will take you through Pro Setup, which has additional options to help ...
  • Page 6: Installation Overview

    You may need to cover up holes, old paint or marks left by the old thermostat. Ask your customer if they  prefer to repair the wall themselves or if they want to have the Nest trim plate installed. Let the customer ...
  • Page 7 10. Help your customer pair the Nest Thermostat with the Nest App If your customer already has a Nest product and is using the Nest App, show them how to add the  thermostat to their Nest account. If it’s your customer’s first Nest product, show them how to download ...
  • Page 8: Supported Wiring

    Rh  24VAC power from transformer*      * No jumper wires required. You don’t need to hang on to any old jumper wires going from Rh (sometimes just called R) to Rc. Nest will  automatically jump these two connectors.   ...
  • Page 9: Wiring Diagrams: Conventional Heating/Cooling Systems

    24VAC power from heating transformer ‡    * Fan relay (G) is optional. However, without a G wire, Nest will not be able to control the fan independent of heating.  † ​ C ommon wire (C) not required in most cases, but strongly recommended. ...
  • Page 10 Conventional 3 Stage Heating    Label:  Function:    Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2), 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1  Heat Relay (Stage 1)  W2/AUX ...
  • Page 11 Conventional 2 Stage Heating, 1 Stage Cooling    Label:  Function:    Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2), 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1  Heat Relay (Stage 1)  W2/AUX ...
  • Page 12 Conventional 3 Stage Heating, 2 Stage Cooling    Label:  Function:    Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2)​ , 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1  Heat Relay (Stage 1) ...
  • Page 13: Wiring Diagrams: Heat Pump Systems

    Wiring Diagrams: Heat Pump Systems   1​ S tage Heat Pump  ​ Label:  Function:  Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2), 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1 ...
  • Page 14   1 Stage Heat Pump with Aux heat and Emergency Heat   Label:  Function:  Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2), 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1 ...
  • Page 15   2 Stage Heat Pump with Aux Heat   Label:  Function:    Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2)​ , 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1 ...
  • Page 16   Dual Fuel - 2 Stage Heat Pump, 1 Stage Heat   Label:  Function:    Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2)​ , 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1 ...
  • Page 17 Dual Fuel - 2 Stage Heat pump, 2 Stage Heat    Label:  Function:  Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2)​ , 2nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1 ...
  • Page 18: Wiring Diagrams: Multi-Speed Fans

    Wiring Diagrams: Multi-Speed Fans    2 Speed   Label:  Function:  Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2),​ ​ 2 nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1  Heat Relay (Stage 1) ...
  • Page 19: Wiring Diagrams: Humidifiers And Dehumidifiers

    Wiring Diagrams: Humidifiers/Dehumidifiers    Label:  Function:    Y1  Compressor Relay (Stage 1)  Y2  Compressor Relay (Stage 2),​ ​ 2 nd-speed fan  relay  G  Fan Relay*  O/B  Heat Pump Changeover Valve  Rc  24VAC power from cooling transformer  W1  Heat Relay (Stage 1)  W2/AUX ...
  • Page 20: Configuring Nest Thermostat With Pro Setup

      The ​ F an​ default is ​ D on’t activate​ . This means that the Nest Thermostat will rely on the system to activate the  fan when the furnace (W1) is running. If you test the furnace and notice that the fan is not activating, change ...
  • Page 21: How To Configure Complex Systems

      Dual Fuel Systems  If there’s an O/B wire and one or more W wires connected to the Nest  thermostat (which indicates that the system uses a heat pump with an  additional heating source), Pro Setup will first ask if the heating system ...
  • Page 22   If your customer has a multi-speed fan with a single wire, the system will control the fan speed, not the Nest  thermostat. This means they’ll be able to use the Nest Learning Thermostat to adjust the temperature and turn ...
  • Page 23 Forced Air HVAC Systems - Fan Activation    Depending on your fuel source selection, you’ll need to determine when  the fan activates for your customer’s heating system. Some systems will  activate the fan automatically when the thermostat calls for heat. Some  systems will rely on the thermostat to activate the fan. ...
  • Page 24: Troubleshooting

    ​ B ​ a nd a ​ C ​ , connect to ​ B ​ t o the Nest ​ O /B ​ c onnector and connect the ​ C ​ t o the Nest ​ C  ...
  • Page 25   While we find that in the vast majority of homes the Nest Thermostat can charge its built in battery by power  sharing from the regular heating and cooling wires. But in some rare cases a common wire is needed to ...
  • Page 26 The heat call is detected by the controller board when the W wire is shorted to the R wire, which causes the  24V AC voltage to be detected. When the Nest thermostat is taking power, a small voltage is generated ...
  • Page 27: Reference Materials

    As an example, if it’s a heat only system, the Nest Thermostat won’t show any cooling  options. If it’s a heat pump, the Nest Thermostat will know and do a special test to  check the orientation of the O/B wire. ...
  • Page 28 Turn the ring and select EQUIPMENT  Turn the ring and select HEAT PUMP  Adjust ECO Heating and  These temperatures are set as the final step during the setup interview. But if the Nest  Thermostat is already configured, here are the steps:  Cooling Temperatures ...
  • Page 29 Follow the Nest App’s instructions, when prompted type in the entry key you obtained  in step 4    You’ll see the thermostat appear on the Nest App home screen. Tap the thermostat icon to  control it and change settings.  Demonstrate how to use the Nest Thermostat: ...
  • Page 30: Wiring Error Quick Reference Guide

      If the Nest Thermostat senses a problem with the wiring, you’ll receive an “E” error. These errors must be fixed  before setup can continue. “N” errors are not as critical and setup will continue but certain features may not ...
  • Page 31 E89  - Y2 wire without Y1 wire  The Nest Thermostat is physically detecting a Y2 wire but not a Y1 wire that is  required for 2 stage conventional cooling systems or 2 stage heat pumps.  E90  - W3 wire without W2/AUX wire ...
  • Page 32: Important Note

    The Wi-Fi access point may have security settings enabled that prevent the  Nest Thermostat from connecting.  W3  - Failed to connect  The Wi-Fi access point is not providing a network IP address to the Nest  Thermostat.  W4  - Failed to connect ...
  • Page 33: Troubleshooting Quick Reference Guide

    This  their Wi-Fi network is online.  may happen if:       If it is, check the Nest system status in the  The customer’s Internet Service  upper right of nest.com/support. Nest will  Provider is down  publish maintenance or outage ...
  • Page 34 Customer has forgotten the lock code to  The Nest Thermostat can be remotely  their Nest Thermostat  unlocked by logging onto the Nest  Account paired with their device from the  Nest Web app or from the Nest Mobile  app.       ...
  • Page 35 This system has a humidifier that is separate from the HVAC system.  • Install the 2 hum wires directly into the relay.  • Run the single wire from the relay to the * terminal.  • Nest recommends the White Rogers 90-290Q or similar 24VAC HVAC relay.     ...
  • Page 36 Install the 2 hum wires directly into the relay  • Run the single wire from the relay to the * terminal.  • Nest recommends the White Rogers 90-290Q or similar 24VAC HVAC relay.        Built-in Humidifier System, 1 Wire ...
  • Page 37   Where to Find Additional Help • Help online: ​ ttps://nest.com/support/thermostat/  • Nest Pro Tech Support: 1-855-VIP-NEST (1-855-847-6378)   Dedicated Pro Support Hours: 6am-6pm (pacific), 9am-9pm (eastern)

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