Epson SureColor F2100 Series User Manual page 161

LCD screen message Condition/solution
Platen Move Error A foreign object was detected in the platen's path. Check for objects in the
platen's path and under the movable base. If necessary, open the printer
Abnormal platen move
cover to check inside the printer. Then close the printer cover.
detected.
Check platen path and
press cancel
Platen Height Error The height detection sensor detected an uneven print surface on the loaded
shirt. Press the
Height sensor has
the height, and try printing again.
detected obstruction.
Press moveable base
Note: The correct platen height is one level down from its position where the
to move platen and
height detection sensor reports an error.
check shirt height.
F/W Install Error Try the following:
Firmware update failed. • Turn off the printer, wait a while, and turn on the printer again.
Restart the printer. • Use Epson Control Dashboard for DTG to try updating again.
If the message appears again, contact Epson for support.
Command Error Try the following:
Check print settings on
• Press the
RIP.
• Make sure you have the latest firmware and are running the latest version
Information 10 minutes or more has passed since you started cleaning the cap or
replacing the head cleaning set. If the print head is out of position for more
Some time has passed
than 10 minutes, the nozzles could clog.
since operation began.
Finish task quickly; Finish cap cleaning or head cleaning set replacement as soon as possible,
nozzle check is then run a nozzle check to confirm that the nozzles are not clogged.
recommended once task
is complete.
Information The Power On Cleaning setting in the Administrator menu is turned off.
Power On Cleaning is If White ink cleaning is not performed for a certain period of time, print quality
off. Perform head may decline due to sedimentation (ink particles sinking to the bottom of the
cleaning if required. liquid) and clogged nozzles. Clean the print head if the printer has been
turned off for a long time.
moveable base button to move the platen forward, adjust
cancel button to cancel the print job. Check that the installed
RIP software is compatible with the printer.
of Garment Creator software.
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