Appendix D: Technical Support - Promise Technology FastTrak SX Series Version 4.4 User Manual

Appendix D: Technical Support

Promise Technical Support provides several support options for Promise users
to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
Product model and serial number
BIOS and driver version numbers
A description of the problem / situation
System configuration information, including: motherboard and CPU
type, hard drive model(s), ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
TM
Promise Online
USA Tech Support Center
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for
support:
European Tech Support
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for
support:
Web Site http://www.promise.com
(technical documents, drivers, utilities, etc.)
support@promise.com
(408) 228-6401
Attention: Technical Support
(408) 228-6402
7:30-5:30pm M-F Pacific Standard Time
Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA
support@promise.nl
+31 (0) 40 256 9463
Attention: Technical Support
+31 (0) 40 235 2600
8:30-5:00pm The Netherlands Time
Promise Technology Europe B.V.
Attn: Technical Support
Luchthavenweg 81-125
5657 EA Eindhoven, The Netherlands
97