TecJet S Series User Manual page 35

Common questions Question analysis
Number
After power on,
1 printer has no action,
carriage doesn't move
Carriage board moves
2 and can't back ink
station.
Carriage board backs
3 ink station normally,
but hit the right bar.
No ink from any
channel when testing
4
printhead
Some channels no ink
output or ink output
5
abnormally
Ink sucking motor,
6 wiper and fans are
abnormal
Abnormal media
7
feeding
After turning on,
8 computer shows not
connecting or it can't
5. Common Questions and Answers
a) Check power outlet, cable and
power box and see if they are in
good condition.
b) Main board fused
c) Led lamp in carriage board
does not work; main board or
carriage board broken.
d)Carriage board servo driver
abnormal
a) Wrong signal from raster slip
b) Carriage moves left only
Original sensor broken
a) 42V input abnormal
b) printhead cables connecting
c) abnormal carriage board or
printhead plate
a) carriage board or printhead
plate abnormal
b) cables connected with
printhead
a) Ink pump and solenoid valve
abnormal
b) main board is broken
a) motor connecting and motors
b) drive plate and main board
a) printer IP and computer IP is
different
b) internet cables can't work
Answer and solutions
Check parts related to power and see if
there's 24V power output.
Change fuse
Cables of 26P need to be connected
tightly; Voltage from main board
abnormal, then change main board or
carriage board.
Check connecting between servo driver
and main board; change a new servo
driver.
Check raster slip and encoder
Cables of 26P don't connect well; change
new carriage board or main board;
motors connecting not well or change
new motors.
Check sensor connecting
Check if there's 42v voltage from power
box and see if 42v fuse in main board has
been fused
Check printhead cable connecting well or
not
Change carriage board or printhead plate
Change carriage board and printhead
plate
Check the printhead cables
Check cables, ink pump, solenoid valve
and fans
Change new main board
Check cables and feeding motors
Change new circuit board
Set the IP address again
Change new internet cables
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