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8. Troubleshooting
1> After connecting the Switch to a power outlet, the LEDs do not turn on.
Check the connection of the power cord to the 24-Ports 10/100M Ethernet PoE Switch
and the power outlet.
Check that the power outlet is receiving power.
2> When I connect a computer to the Switch's port, the Link/ACT LED turns on, but
the 100Mbps LED remains off.
When the 100Mbps LED is off, the computer's connection speed is 10Mbps.
3> After I connect my PCs to the Switch, I am unable to share files.
1. Check the LEDs on the Switch. Make sure the Link/ACT LED is on.
2. Check the network cable. The minimum length of the cable is 1.5 meters and the
maximum length of the cable is 100 meters.
3. Disable any software firewall program.
4. Verify that you have file sharing enabled. Please contact your Operating System
support for more information.
4> After I connect my PCs to the Switch, I can only get onto the Internet from one
computer.
The Switch is not designed to share Internet between multiple computers. You need to
get an Internet route.
5> Where is the uplink port located on the Switch?
Since all the ports on the Switch are Auto-MDIX, any of the ports can be used as an
uplink port. If you still encounter problems or have any questions regarding the PoE
switch please contact local Technical Support Department.
24-Port 10/100M Ethernet PoE Switch/AT
Rev 1.0 04/10/2012 Page 8 / 8
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