Regional Settings - Nordic ID SAMPO S2 User Manual

REGIONAL SETTINGS

Nordic ID UHF RFID readers support operating frequency range between 860 - 960MHz. Some of the
readers cover full operating frequency band and some of them have two sub bands that are 868 ETSI
band (865.6 - 867.6 MHz) and 915 FCC band (902 - 928 MHz). Regional organizations as ETSI and FCC
have set rules and requirements for operating frequencies, output power and other RF parameters for
the UHF RFID readers to comply local regional requirements.
Nordic ID has created a set of regional settings in order to fulfil local regulations. Nordic ID is required to
ensure that compliance of Nordic ID products will remain after production. Solution for this is that
products including UHF RFID functionality are set and locked in production based on customer order e.g.
if a product is ordered to Europe, it will be locked to ETSI region. And, if a product is ordered to Australia
region, it is locked to Australia region. When a product is locked to individual region, it will comply local
regulations of the region.
SERVICE AND SUPPORT
For technical enquiries regarding Nordic ID devices or software development, please contact our
Technical Support:
As a manufacturer, Nordic ID stands responsible for providing repair services for its devices during and
after the warranty period. Together with partners Nordic ID serves customers globally. When your Nordic
ID device needs repair, always use Nordic ID Service or our authorized service partners. We want to make
sure that your Nordic ID product serves you the best possible way, and by using our preferred service
partners the quality of the service is trustworthy and the spare parts are original. This way the existing
product warranty remains, and you receive a 3-month service warranty for the repaired devices.
Nordic ID works together with full support and primary support partners. Full support partners can handle
both warranty and non-warranty repairs on behalf of Nordic ID in their own regions. In addition, Nordic
ID has a network of smaller repair centers, primary support partners, who offer the first line of support
to their customers locally.
For any enquiries about Nordic ID repair service please contact:
WARRANTY
Nordic ID warrants that the Products are at the time of delivery free from defects in materials and
workmanship, provided the Products remain unmodified and are operated under normal and proper
conditions. Warranty period is the longer of twenty-four (24) months from the date of delivery in case
the Customer is end-customer or twenty-seven (27) months from the date of manufacture in case the
Customer is reseller. Spare parts are warranted against defects in workmanship and materials for a period
of ninety (90) days from the date of delivery to Customer.
For more detailed information about the warranty can be found from
RELATED DOCUMENTS AND CONTENT
Documents mentioned below can be found from Nordic ID Support pages (link):
Nordic ID Group | Salo IoT Center | Joensuunkatu 7 | FI-24100 Salo |Finland
Office +358 2 727 7700 | Fax + 358 2 727 7720 | info@nordicid.com
E-mail: support@nordicid.com
Telephone: +358 2 727 7790
E-mail: service@nordicid.com
Telephone: +358 2 727 7791
2018-01-19
Nordic ID Sampo S2 User Guide
Version 1.0
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