Service Call List - Oki MB472w Maintenance Manual

Oki Data CONFIDENTIAL

2.5.2 Service Call List

Display Cause
Power OFF/ON CPU
002 : Error Exception
003 : Error
005 : Error Is the error display provided
FFF : Error again?
Inspection is CU RAM
required. Check Error
030 : Error Is the error display provided
again?
Inspection is CU EEPROM
required. error
040 : Error Is the error display provided
again?
Inspection is Flash Accessing the flash ROM
required. memory file directly mounted on the CU/
042 : Error system error PU board failed.
043 : Error
Inspection is IM
required. Communication
067 : Error Error
Inspection is NIC Chip
required. Error
069 : Error
Power OFF/ON PostScript Error is deteced inside the
070 : Error error postscript core
Power OFF/ON Engine Is the CU/PU board installed
072 : Error *. interface error properly?
or PU-CU
interface error
45762101TH Rev.1
Error details Measure
Turn off and on the
MFP.
Replace the CU/
Yes PU board.
Turn off and on the
MFP.
Yes Replace the CU/ PU
board.
Turn off and on the MFP.
Replace the CU/ PU
Yes board.
Turn off and on the
MFP.
Replace the CU/ PU
board.
Take note of the address
that is displayed on
LCD.
Turn off and on the MFP.
No Reinstall the CU/ PU
board properly.
Yes Replace the CU/ PU
board.
Display Cause
Power OFF/ON Video error. Is the CU/PU board installed
073 : Error ** An error was properly?
detected in
expanding
image data (an
invalid data
was received) Does the error occur again?
Is the CU/PU board installed
properly?
Does the error occur again?
Does the error depend on
print data?
Power OFF/ON Video error. Is the CU/PU installed
075 : Error ** An error was properly?
detected in
expanding
image data.
Power OFF/ON VIC Illegal
077 : Error Decomp Error
Inspection is Parameter Reading from or writing into
EEPROM or flash memory
required. matching
081 : Error check error cannot be made properly.
Inspection is Power Control
required. Error
098 : Error
Inspection is An engine
required. EEPROM
104 : Error read/write Does the error occur again?
error was
detected.
2. TROUBLESHOOTING PROCEDURES
Error details Measure
No Reinstall it properly.
Yes Change the PC to a
high-specification one
or decrease the
resolution, and
perform printing again.
Yes Replace the CU/ PU
board.
Replace the interface
cable.
Reinstall the PC
printer driver.
No Reinstall it properly.
Yes Perform printing again.
Print other data.
Yes Replace the CU/PU
No board.
Ask design people to
Yes analyze the data.
No Reinstall it properly.
Yes Replace it.
Turn off and on the
MFP.
Replace the CU/PU
board when the
symptom persists.
Turn off and on the
MFP
Yes Replace the CU/PU
board.
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