Troubleshooting; Common Solutions - Bose SoundSport Wireless Owner's Manual

If you experience problems with your headphones:
• Make sure your headphones are powered on.
• Charge the battery.
• Verify the state of the status indicators (see page 13).
• Move your mobile device closer to the headphones and away from any interference
or obstructions.
• Make sure your mobile device supports pairing via Bluetooth technology or NFC.
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.

Common solutions

Problem
Headphones don't
pair with mobile
device
Headphones
don't pair with
NFC-enabled mobile
device
No sound
What to do
• On your mobile device:
– Turn the Bluetooth feature off and then on.
– Delete your Bose® SoundSport® headphones from the Bluetooth
list on your mobile device. Pair again.
• Pair a different mobile device (see page 18).
• Visit: global.Bose.com/Support/SSW to see how-to videos.
• Power the headphones off and then on.
• Power your mobile device off and then on.
• Clear the headphone pairing list (see page 22).
• Unlock your mobile device and turn on the Bluetooth and NFC
features.
• Tap the NFC touchpoint on the back of your mobile device to the
back of the inline remote.
• Power the headphones off and then on.
• Power your mobile device off and then on.
• Increase the volume on your headphones and mobile device.
• Press the Power/Bluetooth button to hear the connected mobile
device. Make sure you are using the correct device.
• Use a different music source.
• Pair a different mobile device (see page 18).
• If two mobile devices are connected, pause audio on the first mobile
device and play audio on the other mobile device.
• If two mobile devices are connected, move the mobile devices within
range of the headphones (30 ft. or 9 m).
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