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Troubleshooting
Maintaining the Cisco SNS-3415/3495 Appliance
Troubleshooting Adapter Cards, Cables, and Connections in the CSACS-1121
Series Appliance
Network problems can be caused by an adapter card, cables or cable connections, or external devices such as a hub,
wall jack, WAN interface, or terminal. Check for the following symptoms to help isolate a problem:
Adapter card is not recognized by the CSACS-1121 Series appliance:
—
Ensure that the adapter card is firmly seated in its slot.
—
Check the LEDs on the adapter card. Each adapter card has its own set of LEDs.
—
Verify that your software release supports the adapter card. See the documentation that was included with your
adapter card.
Adapter card is recognized, but interface ports do not initialize:
—
Ensure that the adapter card is firmly seated in its slot.
—
Check external cable connections.
—
Verify that your software release supports the adapter card. See the documentation that was included with your
adapter card.
The CSACS-1121 Series appliance does not boot properly, or it constantly or intermittently reboots:
—
Ensure that the adapter card is firmly seated in its slot.
—
Check the appliance chassis or the application software. For warranty information, see the Cisco Information
Packet publication that is shipped with your appliance or contact your customer service representative.
If you are using the console port with a terminal, and the CSACS-1121 Series appliance boots but the console screen
is frozen:
—
Check the external console connection.
—
Verify that the parameters for your terminal are set as follows:
a.
The terminal should have the same data rate that the appliance has (9600 bps is the default).
b.
8 data bits.
c.
No parity generated or checked.
d.
1 stop bit.
The CSACS-1121 Series appliance powers on and boots only when an adapter card is removed. Check the adapter
card. For warranty information, see the Cisco Information Packet publication that is shipped with your appliance or
contact your customer service representative.
The CSACS-1121 Series appliance powers on and boots only when a particular cable is disconnected. There might
be a problem with the cable. For warranty information, see the Cisco Information Packet publication that is shipped
with your appliance or contact your customer service representative.
Maintaining the Cisco SNS-3415/3495 Appliance
The Cisco SNS-3415 or Cisco SNS-3495 appliance is based on the Cisco UCS C220 Server. Please refer to the Cisco
UCS C220 Server Installation and Service Guide for information on how to maintain your Cisco SNS-3415 or Cisco
SNS-3495 appliance, and to install and replace the server components, if necessary.
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