If A Tcpconv 2 Is Unable To Forward Data From Reader To Tcp/Ip Connection - Elatec TCPConv 2 Technical Manual

5. Diagnose and repair the TCPConv 2
Gateway: 192.168.60.1
Connect to 192.168.60.1:81 via browser
• Type in the Username and password
• Fulfil the configuration as explained in 3
• Disconnect PC from Printer port
• Use the normal Hardware Setup
5.3. If a TCPConv 2 is unable to forward data from reader to
TCP/IP connection
This may be because the TCPConv has a wrong configuration. Under Help->Log file one is
able to see the error log: In Figure 5.1, the TCPConv 2 has no route to the configured server
192.168.20.1:7778, as displayed in the browser. Further tracebacks are also be viewed,
which may help the developers to find the bugs as soon as possible.
It is worthy of being mentioned that this log won't be saved to flash. Therefore, it will be lost
once the TCPConv is rebooted.
5.4. If a TCPConv works fine, but the printer doesn't
Please first do the basic checks as described in the last section, before doing the following
steps. Meanwhile, please also make sure that the printer itself works fine if it is directly
connected to the local network without a TCPConv 2 in between.
The reason for this can the following:
• The printer uses the same TCP port that TCPConv uses.
This will be a problem because they share the same IP address. If this is the case,
please go to the Interface Setup page and configure the TCPConv 2.
Figure 5.1.: Sample error log of TCPConv 2
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