Philips Illuminate Instruction Manual page 25

4. If you still can't turn Wi-Fi ON, please contact Apple for support and
 In Android devices, if you are receiving an Authentication Failed Error Message
then follow these steps:
1. First be sure that your password is correct. Double and triple check.
2. Restart your Android device once more to see if this issue persists.
3. If you still receive this error, go to SETTINGS and manually turn OFF the
4. Then turn ON the Airplane Mode.
5. While Airplane Mode is still active, turn the Wi-Fi back ON and then try to
6. Once the Wi-Fi is connected then return to your Android device settings
7. This process may sound strange yet it can sometimes alleviate this
8. If the above process does not fix the issue, please refer to your device
7. Do you have any Wi-Fi barriers or potential interference in your area?
 Sources of potential interference that can diminish Wi-Fi signals over distance
include: microwave oven while powered ON, direct satellite service, certain
external electrical sources such as nearby power lines or power transformers, 2.4
Ghz or 5Ghz cordless phones or devices, video senders, wireless speakers and
some external monitors and LCD displays.
 Sources of Wi-Fi barriers (Radio Frequency reflective and absorbing
obstructions) include: metal, bulletproof glass, concrete, plaster, marble, bricks,
water, glass, synthetic materials and wood.
 Imagine a direct line between the mobile device and the Wi-Fi source in which
you are attempting to connect. In that direct line of path, are there any sources
of potential interference or Wi-Fi barriers listed above? Attempt Wi-Fi connection
with these sources of potential interference powered OFF, or move the potential
interference object or move the Wi-Fi source so a direct pathway between your
mobile device and the Wi-Fi source has minimal obstruction.
 If your Wi-Fi source is located close to any source of potential interference or
source of Wi-Fi barriers listed above, move the Wi-Fi source and
interference/barrier object away from each other and reattempt connection
between your mobile device and the Wi-Fi source.
 If the issue persists, please consider a Wi-Fi extender/repeater device and/or a
stronger Wi-Fi router (access point).
8. Are other mobile devices or Wi-Fi enabled computers also having problems connecting
to the same Wi-Fi source?
 If you have access to another Wi-Fi enabled mobile device, check if that device is
able to connect to the Wi-Fi router (access point) or Wi-Fi device in a side-by-
side comparison with your mobile device. Attempt this first test while in close
Illuminate™
Rev 082015
service options.
Wi-Fi and mobile data on your device.
connect to the network again.
and turn Airplane Mode OFF. It is important that you turn Airplane Mode
back OFF because if it remains ON then your phone won't receive calls or
allow mobile data use.
authentication failed error message.
manufacture manual or website for additional troubleshooting tips and
Android software update options. Or contact the manufacture of your
Android device for support and service options.
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