General Wifi Troubleshooting - Philips Illuminate Instruction Manual

General Wi-Fi troubleshooting
1. Be sure your Wi-Fi source (Wi-Fi router/access point or Wi-Fi device) is connected to
power and turned ON.
2. Restart your mobile device.
3. Remove any case, stand, or other accessories from your Apple/iOS or Android device
and check if that improves your ability to connect to the Wi-Fi source.
4. Are you in range of your Wi-Fi source?
 Move closer to the Wi-Fi source. If Wi-Fi is still not accessible when you move
closer, go to step #5. If Wi-Fi is accessible when you move closer and the Wi-
Fi source is a Wi-Fi router/access point then you may need a stronger Wi-Fi
router/access point or you may have signal obstructions or interference, go to
step #7.
5. Is your battery low and/or do you have any Power Saving Apps or Network Apps
installed on your device?
 Be sure that your device has a sufficient battery charge especially if you have
any Power Saving Apps or Network Apps.
 If the problem persists with an adequate battery charge on your mobile device,
turn any Power Saving Apps or Network Apps OFF. If the problem continues
with an adequate battery charge, uninstall any Power Saving Apps or Network
Apps.
6. Is Airplane Mode turned OFF? And is Wi-Fi turned ON and connected to the Wi-Fi
source?
 In both Apple/iOS and Android devices – go to SETTINGS. Airplane Mode and
Wi-Fi are located near the top. Be sure Airplane Mode is OFF and Wi-Fi is ON.
 If Wi-Fi is ON, tap/select Wi-Fi and confirm that you're device is connected to the
Wi-Fi source. Note: It may take a few seconds for available Wi-Fi network
names to appear.
 If your Wi-Fi source's network name is not showing in your available Wi-Fi list, try
connecting to the Wi-Fi source using a computer/device and method
recommended by the Wi-Fi source's manufacturer and try changing the SSID
(network name) of your Wi-Fi source's network to something unique as it may be
conflicting with other available wireless networks in your area. Some wireless
routers are preconfigured with a common SSID (network name) such as
"wireless" or "default." Please see the documentation for your Wi-Fi router
(access point) or Wi-Fi device for instructions on changing the SSID.
 In Apple/iOS devices, when in SETTINGS, if Wi-Fi is dimmed (grayed out), then
follow these steps:
1. Restart yourApple/iOS device once more to see if this issue persists.
2. Be sure that your Apple/iOS device is using the latest software. Go to
3. If you still can't turn Wi-Fi ON, reset the network settings by tapping
Illuminate™
Rev 082015
Settings > General > Software Update to learn more. Or connect your
device to your computer and check for updates in iTunes.
Settings > General > Reset > Reset Network Settings. This will reset all
network settings, including Bluetooth pairing records, Wi-Fi passwords,
VPN, and APN settings. Only perform this step if you are willing to reset
all these settings in attempt to fix this problem.
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