Connection Problems - Promax Platform Studio series Quick Start Manual

Connection Problems

Troubleshooting Connection Problems
If you are having problems getting connect to the Platform, try to follow these simple steps:
Mac Connection Troubleshooting
1) Make sure your computer's network port is connected and communicating with the Platform.
Under preferences, open up the Network
screen. For the network port connected to the
Platform, make sure it shows a green icon and
'Connected'. Most of the time, the setting
should be set to 'Using DHCP'.
2) If you have an amber color and the IP address
shows 169.254.X.X this indicates that your
computer is not pulling an IP address from the
server. In this case, you can unplug your
network connection, wait 60 seconds, and plug
it back in again. Or follow the procedure listed
below to Reset
Windows Connection Troubleshooting
1) Make sure your computer's network port is connected and communicating with the Platform.
First, click or type the start button, and type in 'Network'
2) Then click on Network and Sharing Center.
3) On the left hand menu, click on 'Change adapter Settings'.
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ProMAX Platform Studio Quick Start Guide
Connections.
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