Service And Support - Powerware 5105 User Manual

Alarm or Condition Possible Cause
The battery may be fully
discharged because of:
Battery Service
S long-term storage
S frequent power outages
S end of battery life
The battery is not connected
correctly.
The DC voltage is high; the
alarm does not clear.
Battery Service
Power requirements exceed
Overload
UPS capacity or the load is
defective.

Service and Support

If you have any questions or problems with the UPS, call your
Distributor
and ask for a UPS technical representative.
In the United States
In Canada
All other countries
Please have the following information ready when you call the Help
Desk:
S Model number
S Serial number
S Version number (if available)
S Date of failure or problem
S Symptoms of failure or problem
S Customer return address and contact information
S
Powerware 5105 User's Guide 05146193 A Uncontrolled Copy
®
Action
Plug the UPS into a power outlet for 24 hours to charge the
battery. After charging the battery, press and hold the
button for 3 seconds; then check the Battery Service
indicator.
If the Battery Service indicator is still on, see "UPS
Maintenance" on page 17 to replace the battery.
Check the battery connections. Call your service
representative if the problem persists.
Contact your service representative.
Remove some of the equipment from the UPS. You may
need to obtain a larger capacity UPS.
or the at one of the following telephone numbers
Help Desk
1-800-365-4892
1-800-461-9166
1-919-870-3149
Troubleshooting
Local
33