Olivetti NETTUN@3000 Troubleshooting Manual
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Olivetti NETTUN@3000 Troubleshooting Manual

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3
int'l
ERRORS AND TROUBLESHOOTING
H REGISTER

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Summary of Contents for Olivetti NETTUN@3000

  • Page 1 int'l ERRORS AND TROUBLESHOOTING H REGISTER...
  • Page 2 For more detailed information on how to use the cash register functions, a Programming manual can be downloaded from the Olivetti site (www.olivetti.com) that contains detailed information on programming the settings. The manufacturer reserves the right to carry out modifications to the product described in this manual at any time without any notice.
  • Page 3 TABLE OF CONTENTS ERRORS AND TROUBLESHOOTING ..........1 ERROR MESSAGES ................ 3 EJ MESSAGES ...................3 GENERAL ERRORS LIST ................4 OPERATOR MANAGEMENT ERRORS .............6 EJ ERRORS ....................6 CHIPCARD ERRORS .................7 SLIP PRINTER ERRORS................7 TROUBLESHOOTING ................8 RAM AND APPLICATION SOFTWARE RESET PROCEDURE..9...
  • Page 4 The crossed dustbin symbol on the device means that: - When it to be disposed of, the device is to be taken to the equipped waste collection centres and is to be handled separately from urban waste; - Olivetti guarantees the activation of the treatment, collection, recycling disposal...

  • Page 5: Errors And Troubleshooting

    ERRORS AND TROUBLESHOOTING This document is provided to help the user understand the error messages that appear on the touch screen and to handle situations where the cash register does not function correctly. The various types of error message that may appear on the touch screen are listed in the following tables.
  • Page 6 Switch the cash register off and on again using the power key Check if normal operating conditions have been restored. Press the ON/OFF switch (rear) turning this to the (O) position. Wait approx. 20 seconds. Press the ON/OFF switch (located at the rear) turning this to the (I) position and press the key.

  • Page 7: Error Messages

    ERROR MESSAGES Dialogue boxes are displayed on the touch screen when an error occurs. In the dialogue box you can select: • OK to confirm that you have accepted notification of a critical error • Yes/No to accept or cancel a cash register notification relating to a configuration setting or other condition that has occurred during normal operation.

  • Page 8: General Errors List

    GENERAL ERRORS LIST CAUSE MESSAGE Appears when a sales ticket is open and an attempt is made to RETURN TO REG change the operating mode of the cash register. Appears when the maximum capacity is exceeded, for MAX.LIM.EXCEEDED example, when configuring descriptors. LESS MIN.LIMIT Appears when the minimum limit is exceeded.
  • Page 9 MESSAGE CAUSE Appears when the Z10 report results as still open and the user wants to END Z10 REP. perform another operation. Appears when there are communication problems or errors are detected PRINTER DISCNNCTD when printing invoices or receipts on a slip printer. Appears when an invalid value is inserted, for example, because it is outside WRONG VALUE the range of allowed values.

  • Page 10: Operator Management Errors

    OPERATOR MANAGEMENT ERRORS MESSAGE CAUSE Appears during operating mode (the operator requested is not NOT PRESENT present). OPERATOR NOT The operator activated is not enabled or not programmed. ACTIVE Appears when the operator is active and you enter option 601 to OPERATOR ACTIVE modify their personal details.

  • Page 11: Chipcard Errors

    CHIPCARD ERRORS MESSAGE CAUSE CHIPCARD ERROR An error has occurred while programming the chipcard. INVALID CHIPCRD The chipcard is invalid. The chipcard has expired. The current date is greater than or equal CHIPCARD EXPIRED to the expiry date written on the card. DEALER CODE Appears when an error occurs for the dealer code.

  • Page 12: Troubleshooting

    TROUBLESHOOTING PROBLEM POSSIBLE CAUSE SOLUTION Press the ON/OFF (located at the rear) switch turning this to the (O) Temporary power failure position. The machine does not while performing an operation power on. Wait approx. 20 seconds. on the machine. The machine does not Press the ON/OFF switch (rear) Too rapid disconnection and perform the functions...

  • Page 13: Ram And Application Software Reset Procedure

    RAM AND APPLICATION SOFTWARE RESET PROCEDURE In the event of an error condition that causes the cash register to crash and the corrective action described at point 1 of page 2 does not solve the problem, perform a RAM and application software reset operation to restore the normal operating conditions.
  • Page 14 7. Press the key again. Warning: pressing the RECOVERY key activates a Diagnostics mode used for updating the firmware. Note that this is an operation that must be performed by Service technicians only. 8. The touch screen calibration procedure starts automatically (for more information, refer to the chapter “Calibrating the Touch Screen”...
  • Page 15 578116en...

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