Appendix D: Terms And Conditions - Lanner LEC-3010 User Manual

Appendix D
Appendix D:
Terms and Conditions
Warranty Policy
1 All products are under warranty against defects in
materials and workmanship for a period of one year
from the date of purchase
2 The buyer will bear the return freight charges for
goods returned for repair within the warranty period;
whereas the manufacturer will bear the after service
freight charges for goods returned to the user
3 The buyer will pay for repair (for replaced components
plus service time) and transportation charges (both
ways) for items after the expiration of the warranty
period
4 If the RMA Service Request Form does not meet the
stated requirement as listed on "RMA Service, " RMA
goods will be returned at customer's expense
5 The following conditions are excluded from this
warranty:
• Improper or inadequate maintenance by the
customer
• Unauthorized modification, misuse, or reversed
engineering of the product
• Operation outside of the environmental specifications
for the product
Embedded and Industrial Computing
Terms and Conditions
RMA Service
Requesting a RMA#
1 To obtain a RMA number, simply fill out and fax the
"RMA Request Form" to your supplier
2 The customer is required to fill out the problem code
as listed If your problem is not among the codes listed,
please write the symptom description in the remarks
box
3 Ship the defective unit(s) on freight prepaid terms
Use the original packing materials when possible
4 Mark the RMA# clearly on the box
Note:
Customer is responsible for shipping
damage(s) resulting
packing of the defective unit(s) All RMA# are valid
for 30 days only; RMA goods received after the
effective RMA# period will be rejected
from inadequate/loose
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