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Inspiron 15 7000
Service Manual
Computer Model: Inspiron 15-7572
Regulatory Model: P61F
Regulatory Type: P61F001

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   Summary of Contents for Dell Inspiron 15 7000

  • Page 1: Service Manual

    Inspiron 15 7000 Service Manual Computer Model: Inspiron 15-7572 Regulatory Model: P61F Regulatory Type: P61F001...

  • Page 2

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......9 ..................9 Before you begin ..................9 Safety instructions ................10 Recommended tools ....................11 Screw list After working inside your computer......13 Removing the base cover..........14 ....................14 Procedure Replacing the base cover..........16 ....................

  • Page 4

    Replacing the coin-cell battery........22 ....................22 Procedure ..................22 Post-requisites Removing the fan............23 ....................23 Prerequisites ....................23 Procedure Replacing the fan............26 ....................26 Procedure ..................26 Post-requisites Removing the hard drive..........27 ....................27 Prerequisites ....................27 Procedure Replacing the hard drive..........30 ....................

  • Page 5

    Replacing the wireless card..........36 ....................36 Procedure ..................37 Post-requisites Removing the display assembly........38 ....................38 Prerequisites ....................38 Procedure Replacing the display assembly........42 ....................42 Procedure ..................42 Post-requisites Removing the I/O board..........43 ....................43 Prerequisites ....................43 Procedure Replacing the I/O board..........45 ....................

  • Page 6

    Replacing the speakers..........51 ....................51 Procedure ..................51 Post-requisites Removing the status-light board........52 ................... 52 Prerequisites ....................52 Procedure Replacing the status-light board........54 ....................54 Procedure ..................54 Post-requisites Removing the solid-state drive........55 ................... 55 Prerequisites ....................55 Procedure Replacing the solid-state drive........

  • Page 7

    Replacing the system board......... 67 ....................67 Procedure ..................68 Post-requisites Removing the power-adapter port....... 69 ................... 69 Prerequisites ....................69 Procedure Replacing the power-adapter port........ 71 ....................71 Procedure ..................71 Post-requisites Removing the palm rest and keyboard assembly..72 ....................72 Prerequisites ....................73...

  • Page 8

    Flashing BIOS (USB key) ....91 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............91 Running the ePSA diagnostics ................92 System diagnostic lights ...................93 Flea power release ..................94 Wi-Fi power cycle Getting help and contacting Dell........95 ................. 95 Self-help resources ..................96 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 11: Screw List

    Screw list The following table provides the list of screws that are used for securing different components to the palm rest and keyboard assembly. Table 1. Screw list Component Secured to Screw Quanti Screw type image Base cover Palm rest and M2.5x5 8 keyboard assembly Battery...

  • Page 12

    Component Secured to Screw Quanti Screw type image System board Palm rest and M2x3 keyboard assembly Touch-pad bracket Palm rest and M2x3 keyboard assembly Touch pad Palm rest and M2x2 keyboard assembly Wireless-card bracket Palm rest and M2x3 keyboard assembly...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Loosen the three captive screws that secure the base cover to the palm rest and keyboard assembly.

  • Page 15

    Using your fingertips, pry the base cover off the palm rest and keyboard assembly.

  • Page 16: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the base cover with the palm rest and keyboard assembly and snap it into place.

  • Page 17: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.

  • Page 18

    Peel the tape that secures the hard-drive cable to the battery. Open the latch and disconnect the hard-drive cable from the system board. Remove the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly. Lift the battery off the palm rest and keyboard assembly. Press and hold the power button for five seconds to ground the system board.

  • Page 19: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 20: Removing The Coin-cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 21: Procedure

    Procedure Using a plastic scribe, pry the coin-cell battery out of the battery socket.

  • Page 22: Replacing The Coin-cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket.

  • Page 23: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 24

    Note the routing and remove the I/O-board cable and the antenna cables from the routing guides on the fan. Disconnect the fan cable from the system board. Remove the two screws (M2x3) that secure the fan to the palm rest and keyboard assembly.

  • Page 25

    Slide and lift the fan off the palm rest and keyboard assembly.

  • Page 26: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly.

  • Page 27: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

  • Page 28

    Lift the hard-drive assembly off the palm rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

  • Page 29

    Lift the hard-drive bracket off the hard drive.

  • Page 30: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 31: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 32

    Lift the heat sink off the system board.

  • Page 33: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 34: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 35

    Slide and remove the wireless card from the wireless-card slot.

  • Page 36: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the wireless card with the tab on the wireless-card slot. Slide the wireless card at an angle into the wireless-card slot.

  • Page 37: Post-requisites

    Press the other end of the wireless card and replace the screw that secures the wireless-card bracket to the wireless card and the system board. Post-requisites Replace the battery. Replace the base cover.

  • Page 38: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 39

    Open the latch and disconnect the display cable from the system board. Open the display at an angle of 90 degrees. Place the computer on the edge of a table so that the palm rest and keyboard assembly is on the table and the display assembly extends past the table edge with the display hinges facing up.

  • Page 40

    Lift the display assembly off the palm rest and keyboard assembly.

  • Page 42: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on the edge of a table with the keyboard facing down.

  • Page 43: Removing The I/o Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 44

    Lift the I/O board off the palm rest and keyboard assembly.

  • Page 45: Replacing The I/o Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the I/O board with the screw holes on the palm rest and keyboard assembly.

  • Page 46: Removing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 47

    Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops up. Remove the memory module from the memory-module slot.

  • Page 48: Replacing The Memory Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle.

  • Page 49: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 50

    Remove the speakers from the alignment posts and lift the speakers off the palm rest and keyboard assembly.

  • Page 51: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the palm rest and keyboard assembly.

  • Page 52: Removing The Status-light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 53

    Lift the status-light board off the palm rest and keyboard assembly.

  • Page 54: Replacing The Status-light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the status-light board with the screw hole on the palm rest and keyboard assembly.

  • Page 55: Removing The Solid-state Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 56

    Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 57: Replacing The Solid-state Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Slide the solid-state drive firmly into the solid-state drive slot at an angle and gently press the solid-state drive down until it snaps into position.

  • Page 58: Post-requisites

    Replace the screw (M3x3) that secures the solid-state drive to the palm rest and keyboard assembly. NOTE: Align the screw holes on the solid-state drive bracket to the screw holes on the solid-state drive, if applicable. Post-requisites Replace the battery. Replace the base cover.

  • Page 59: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 60

    Open the latch and disconnect the status-light board cable from the status-light board. Remove the three screws (M2x3) that secure the touch-pad bracket to the palm rest and keyboard assembly.

  • Page 61

    Lift the touch-pad bracket off the palm rest and keyboard assembly. Remove the four screws (M2x2) that secure the touch pad to the palm rest and keyboard assembly.

  • Page 62

    Lift the touch pad off the palm rest and keyboard assembly.

  • Page 63: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm rest and keyboard assembly.

  • Page 64: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 65

    Peel off the tape that secures the keyboard cable to the system board. Open the latches and disconnect the keyboard cable and the status-light board cable from the system board. Open the latch and disconnect the touch-pad cable and the keyboard-backlit cable from the system board.

  • Page 66

    Lift the system board off the palm rest and keyboard assembly.

  • Page 67: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 68: Post-requisites

    Post-requisites Follow the procedure from step 4 to step 5 in “Replacing the hard drive”. Replace the solid-state drive. Replace the heat sink. Replace the fan. Replace the wireless card. Replace the memory module. Replace the battery. Replace the base cover.

  • Page 69: Removing The Power-adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 70

    Lift the power-adapter port off the palm rest and keyboard assembly.

  • Page 71: Replacing The Power-adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly and snap it into place.

  • Page 72: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 73: Procedure

    Procedure After performing the steps in prerequisites we are left with the palm rest and keyboard assembly.

  • Page 74: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a clean and flat surface. Post-requisites...

  • Page 75: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 76: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 77: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.

  • Page 78

    Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 79: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 80: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 81: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 82

    General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.

  • Page 83

    System Configuration SMART Reporting Enable or disable SMART Reporting during system startup. USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.

  • Page 84

    Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages.

  • Page 85

    Intel Software Guard Extensions Multi Core Support Enable multiple cores. Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states.

  • Page 86

    Intel Software Guard Extensions Default: Touchpad/PS-2 Mouse. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Table 9. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM)

  • Page 87: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 88: Assigning A System Password And Setup Password

    NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot. In the System BIOS or System Setup screen, select Security and press Enter.

  • Page 89: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 90: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 91: Enhanced Pre-boot System Assessment (epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 92: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 93: Flea Power Release

    Table 14. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Power sequencing failure...

  • Page 94: Wi-fi Power Cycle

    Remove the base cover. Press and hold the power button for 15 seconds to drain the flea power. Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed.

  • Page 95: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

  • Page 96: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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