Table of Contents
Advertisement
4: Troubleshooting
Rev 1 Sep.13
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
Reset the mobile hotspot
From the homepage, you can clear your account information to use your
device another account, reset most settings (except for your account and
network activation), or reset your device to its factory default settings
(this is useful if you have lost your Admin Login for the homepage).
Note:
If you reset the modem, all of your customizations will be lost. If you want to
keep them, save them before doing the reset, then restore them afterward. See
Download (backup) and restore settings
Note:
When you reset the hotspot, any currently connected devices will lose
access and will have to be reconnected after the hotspot restarts.
1. On the home page, click Settings > General > Software and Reset.
2. Click Reset for one of these options:
· Clear Programming — Clear account details to use the device with
another account.
· Settings Reset — Reset device to its default behavior, but don't
change the account or network activation.
· Factory Reset — Reset the device to its factory default settings.
3. Click Begin Reset.
4. After the device has reset, reconnect Wi-Fi devices.
Alerts
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature range.
(See
Environmental specifications
hotspot will shut down automatically if it goes out of the supported
temperature range.
Move the device to an area where the temperature is more suitable and, if
the mobile hotspot is too warm, make sure the area is well-ventilated and
air can circulate around the device.
Note:
The battery may not recharge if the mobile hotspot is outside the operating
temperature range.
on page 44 for details.
on page 21 for details.) The mobile
4
19
Advertisement
Table of Contents
