Boston Scientific LATITUDE Patient Manual
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Boston Scientific LATITUDE Patient Manual

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Caution: Federal (USA) law
restricts this device to distribution
and use by or on the lawful order of
a physician.
PATIENT MANUAL
PATIENT MANUAL
PATIENT MANUAL
PATIENT MANUAL
LATITUDE
LATITUDE
LATITUDE
LATITUDE
®
Communicator
®
Communicator
®
Communicator
Communicator
®

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Questions and answers

Carmen and Jane Clinton
February 3, 2025

we recently got a new internet service and they replaced our moden with a smaller modem and moved it to a different room. we were dis connecting some , when we realized that huisbands device moniter was not connected any longer due to the fact they moved our modem....the green light on the device is still lit , indicating it was working, but apparently not so because it is not plugged into computer.....how do we fix this? thank you

0
2 comments:
Carmen and Jane Clinton
February 3, 2025

@Carmen and Jane Clinton

0
Mr. Anderson
February 10, 2025

To reconnect the Boston Scientific LATITUDE device monitor to a new modem, follow these steps:

1. Check Switch Configuration: Ensure the 8 switches on the bottom of the LATITUDE Communicator are correctly set for your country. Refer to the patient manual for details.

2. Choose a Connection Method:
- Standard Telephone Line: Connect the Communicator to the phone line.
- Cellular Data Network: Use a compatible cellular adapter.
- Ethernet Adapter: Connect the Communicator to the modem/router using an ethernet cable.

3. Reconnect to the Network:
- Press and hold the Status Button for 6 seconds to attempt a new connection.
- If the light remains yellow, contact the LATITUDE Customer Support Team for assistance.

4. Electrical Safety: Use a surge protector between the wall outlet and the Communicator to prevent damage from power surges.

These steps will help establish a connection between your LATITUDE Communicator and the new modem.

This answer is automatically generated

0
David Jones
June 7, 2025

can I order a new power cord ?

0

Related Manuals for Boston Scientific LATITUDE

Summary of Contents for Boston Scientific LATITUDE

  • Page 1 PATIENT MANUAL PATIENT MANUAL PATIENT MANUAL PATIENT MANUAL LATITUDE ® Communicator LATITUDE ® Communicator LATITUDE ® Communicator LATITUDE Communicator ® Caution: Federal (USA) law restricts this device to distribution and use by or on the lawful order of a physician.
  • Page 2 LATITUDE is a registered trademark of Boston Scientific Corporation or its affiliates. Delta Mobile Systems is a trademark of Delta Mobile Systems GlobTek is a registered trademark of GlobTek, Inc.

  • Page 3: Table Of Contents

    Where to Place Your Communicator Important Notes Identifying Buttons, Connectors and Indicators How to Connect Your Communicator Connections When Using a Telephone Connections for the LATITUDE Cellular Data Plan Normal Operation of the Communicator Indicator Sequence When Using the Heart Button Indicator Descriptions...
  • Page 4 What to Do if the Electrical Power is Interrupted Checking that the Communicator Can Connect to LATITUDE Traveling with Your Communicator Communicator Use of the Telephone System What to Do If You Need to Use the Telephone While the Communicator is Making a Call...

  • Page 5: Latitude Patient Management

    Only authorized health care providers have access to your information through the secure clinician website. The LATITUDE system is not intended to assist with medical emergencies. If you are not feeling well, call your health care provider or dial 911.

  • Page 6: Items You Should Receive

    IP (VoIP), if those systems provide an analog interface for connecting the Communicator. Read the instructions in this manual thoroughly before using the Communicator. Keep all of your LATITUDE information in a convenient location for easy access in the future. Items You Should Receive...

  • Page 7: Optional Health Monitoring Equipment

    If prescribed by your health care provider, your Communicator can also collect information from an optional LATITUDE Heart Failure Management System. This system includes a LATITUDE Scale and LATITUDE Blood Pressure Monitor. These specially designed products provide additional information to monitor your health. Refer to the handbook that is included with the weight scale and blood pressure monitor products.

  • Page 8: When To Use Your Communicator

    The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your health care provider if you have questions about any risks with using the Communicator or your implanted device.

  • Page 9: Where To Place Your Communicator

    Place your Communicator: • Near a telephone wall jack (not required if you are subscribed to the LATITUDE Cellular Data Plan). • Near an electrical outlet that is easily accessible. • Where you can sit comfortably and see the front of the Communicator.
  • Page 10 Communicator. This is to avoid damage to the Communicator caused by local lightning strikes and other electrical surges. • Boston Scientific personnel may contact the clinic or patient if an implanted device uses too much RF telemetry to perform remote interrogations.

  • Page 11: Identifying Buttons, Connectors And Indicators

    Figure 1 and Figure 2 show the buttons, indicators and connectors on the front and back of the Communicator. Refer to “Indicator Descriptions” on page 19 for a description of each indicator. Heart Button LATITUDE Indicator Status Button USB ports...

  • Page 12: How To Connect Your Communicator

    LATITUDE Cellular Data Plan: • Connections When Using a Telephone (page 11) • Connections for the LATITUDE Cellular Data Plan (page 14) These instructions also appear in the Communicator installation guide.

  • Page 13: Connections When Using A Telephone

    1, 2, and 3. Refer to “Setting Switches for PBX or Dial-out Numbers” on page 52. United States, Puerto Rico Canada Figure 3. Switch settings LATITUDE Communicator Patient Manual ®...
  • Page 14 NOTE: If you have DSL Internet service, you may need to use a DSL filter between the telephone wall jack and the Communicator. Refer to “DSL Internet Service” on page 48. LATITUDE Communicator Patient Manual ®...
  • Page 15 Indicator flashes for up to one minute while the Communicator starts up. If the LATITUDE Indicator is not lit, check that both ends of the AC adapter are plugged in firmly. Check if the light on the AC adapter is on.

  • Page 16: Connections For The Latitude Cellular Data Plan

    Connections for the LATITUDE Data Cellular Plan If you have signed up for the LATITUDE Cellular Data Plan, no telephone cords need to be attached. Refer to “LATITUDE Cellular Data Plan” on page 41 for more information. 1. Set switches 4 through 8 on the bottom of the Communicator to match your country as shown in Figure 3 on page 11.
  • Page 17 Indicator flashes for up to one minute while the Communicator starts up. If the LATITUDE Indicator is not lit, check that both ends of the AC adapter are plugged in firmly. Check if the light on the AC adapter is on.

  • Page 18: Normal Operation Of The Communicator

    Normal Operation of the Communicator During normal operation, only the LATITUDE indicator will be lit (green). The Communicator automatically interrogates your implanted device on a regular schedule that is set by your health care provider. Daily device checks are also performed automatically.

  • Page 19: Indicator Sequence When Using The Heart Button

    This section describes how the indicators will light after you press the Heart button. The Communicator interrogates your implanted device and then sends your data to the LATITUDE system. More detailed information describing the colors and purpose of all the indicators is provided later in the manual.
  • Page 20 LATITUDE system. The Doctor icon lights blue indicating the Communicator successfully sent your data to the LATITUDE system. All the indicators shown stay lit for two minutes to indicate the entire process was successful. LATITUDE Communicator Patient Manual ®...

  • Page 21: Indicator Descriptions

    • Manually interrogating your implanted device • Connecting and sending your device information to the LATITUDE system • Collecting a measurement from a prescribed weight scale or blood pressure monitor One or more indicators may light or flash a different color to indicate some type of action may need to be taken.
  • Page 22 Your Implanted Device” on page 43 before using this button. Sending Waves Indicates the Communicator is connecting to the LATITUDE system. • These waves light green in sequence and repeat, indicating a connection to LATITUDE is in progress. LATITUDE Communicator Patient Manual ®...
  • Page 23 • All three waves light green for 2 minutes to indicate the connection to the LATITUDE system was successful and any collected device data was sent. Doctor Icon Lights blue to indicate the Communicator has successfully connected to the LATITUDE system.
  • Page 24 • Flashes yellow during the startup process. The LATITUDE indicator could flash yellow for an extended period. This indicates that new software was downloaded from LATITUDE and is being installed on the Communicator. LATITUDE Communicator Patient Manual ®...
  • Page 25 • If an error exists, the LATITUDE Indicator stays yellow for 60 minutes or until the error is resolved. Call Doctor Icon The Call Doctor icon lights yellow or red to indicate a problem was detected that should be communicated to your health care provider.

  • Page 26: Status Button

    • The status of the last interrogation • The status of the last connection to the LATITUDE system. The indicators will light for 2 minutes. If the Call Doctor icon was blinking, it will stop blinking and stay lit.

  • Page 27: Confirming Normal Operation

    Communicator is operating normally. The above image shows that all the Collecting and Sending Waves are lit green, indicating that the last interrogation and the last connection to LATITUDE system were successful. When the waves are lit like this, you don’t need to take any action.
  • Page 28 LATITUDE Communicator Patient Manual ®...

  • Page 29: Troubleshooting Errors

    One or more of the indicators on the front of the Communicator may light or flash to indicate some type of Communicator, phone communication, or LATITUDE system error. A general description of the types of errors are shown in Figure 7. A description of each error is provided on the following pages along with suggested actions to resolve each error.
  • Page 30 No Indicators are Lit Description: The Communicator is not connected to electric power or it is not functioning. • If the LATITUDE indicator is not Action: lit, check that both ends of the AC adapter are plugged in firmly. • Check if the light on the AC adapter is •...
  • Page 31 Call Doctor Icon is Red and LATITUDE Icon is Yellow Description: The Call Doctor icon is red and the LATITUDE icon is yellow. The Call Doctor icon will stay lit until the problem is resolved. If the Call Doctor icon is flashing,...
  • Page 32 Call Doctor Icon is Yellow and LATITUDE Icon is Yellow Description: The Call Doctor icon is yellow and the LATITUDE icon is yellow. The Call Doctor icon will stay lit until the problem is resolved. If the Call Doctor icon is flashing,...
  • Page 33 Call Doctor Icon Lit Description: Only the Call Doctor icon is lit yellow (the LATITUDE Indicator is not lit). This indicates your Communicator may not be working properly. Action: Press the Status button and check that the Call Doctor icon lights a solid yellow and does not flash.

  • Page 34: Wave Indicator Colors

    The Waves flash for 60 minutes unless the error is resolved sooner. After 60 minutes, all Wave lights are turned off and the LATITUDE icon is lit green, even if the problem was not resolved. LATITUDE Communicator Patient Manual...
  • Page 35 Communicator. Make sure you are within 10 ft (3 m) of the Communicator. • Move any wireless electronic products (such as cordless phones or baby monitors) that are within 11 ft (3.3 m) of the Communicator. LATITUDE Communicator Patient Manual ®...
  • Page 36 • Remain still until the interrogation is complete. Do not move away from the Communicator. • Move any wireless electronic products (such as cordless phones or baby monitors) that are within 11 ft (3.3 m) of the Communicator. LATITUDE Communicator Patient Manual ®...
  • Page 37 Heart button again to initiate the interrogation. • Do not press the Heart button while the interrogation is in progress unless you intend to stop the interrogation. • Contact your health care provider. LATITUDE Communicator Patient Manual ®...
  • Page 38 • If the Communicator will use a telephone line, check that the analog telephone service supports the tone dialing mode. • If you use the LATITUDE Cellular Data Plan, move the Communicator to another location that may have better cellular reception.
  • Page 39 • After trying the above actions, initiate a connection to LATITUDE by pressing and holding the Status button until the Sending Waves light green in sequence and repeat. All three Sending Waves should light a constant green to indicate a successful connection was made to the LATITUDE system.
  • Page 40 Two Yellow Sending Waves Description: An attempt to connect to the LATITUDE system failed. The Communicator established a connection using the LATITUDE Cellular Data Plan, but the connection was dropped or the signal was lost Action: Check if the Communicator can connect to the LATITUDE system.
  • Page 41 “Setting Switches for Your Country” on page 51 and “Setting Switches for PBX or Dial-out Numbers” on page 52. If using the LATITUDE Cellular Data Plan: • Move the Communicator to another location that may provide a stronger cellular signal.
  • Page 42 • Check if the Communicator can Action: connect to the LATITUDE system. Refer to “Checking that the Communicator Can Connect to LATITUDE” on page 45. • If you see three yellow waves after trying the above action, contact your health care provider.

  • Page 43: Latitude Cellular Data Plan

    LATITUDE Cellular Data Plan The LATITUDE Cellular Data Plan uses a cellular data network rather than a standard telephone line to send your implanted device data to the LATITUDE system. The LATITUDE Cellular Data Plan is an optional subscription service that must be activated before your Communicator can use this service.

  • Page 44: Troubleshooting And Support

    Connect to LATITUDE” on page 45. If you travel to another location with your Communicator, check the connection from that location. Troubleshooting and Support Subscription to the LATITUDE Cellular Data Plan does not guarantee coverage. Actual coverage may be affected by such things as terrain, weather, foliage, buildings and other construction, signal strength, customer equipment, and other factors.

  • Page 45: Interrogating Your Implanted Device

    5 seconds to cancel the interrogation. The Collecting Waves may light yellow and show progress while the interrogation is being cancelled. When using the Heart button, you should stay close to the Communicator during the entire interrogation LATITUDE Communicator Patient Manual ®...

  • Page 46: What To Do If The Electrical Power Is Interrupted

    Communicator automatically calls the LATITUDE system. This is done to check for a change in the number of manual interrogations allowed or to check if this feature has been re-enabled.

  • Page 47: Checking That The Communicator Can Connect To Latitude

    Status button long enough. Pressing the Status button for less than 3 seconds displays the status of the last interrogation and the status of the last attempt to connect to the LATITUDE system. 3. Watch the front of the Communicator. The Sending...

  • Page 48: Traveling With Your Communicator

    Refer to “Checking that the Communicator Can Connect to LATITUDE” on page 45. Communicator Use of the Telephone System The Communicator makes toll-free telephone calls when there is a need to send data to the LATITUDE LATITUDE Communicator Patient Manual ®...
  • Page 49 The Communicator will relinquish control of the telephone line shortly after you pick up the phone, provided that the telephone line meets the specifications stated on page 54. LATITUDE Communicator Patient Manual ®...

  • Page 50: What To Do If You Need To Use The Telephone While The Communicator Is Making A Call

    If you have Digital Subscriber Line (DSL) Internet service provided through your telephone line, you may need to install a DSL filter between the wall phone jack and the LATITUDE Communicator. Most DSL filters are small rectangular devices with standard telephone jack connectors at each end. These...

  • Page 51: Care And Maintenance

    Note that the finish on some types of furniture could be affected as a result of continuous contact with rubber material such as the type used on the base of the Communicator. LATITUDE Communicator Patient Manual ®...

  • Page 52: Returning Or Replacing The Communicator

    Contact your local authorities for further collection information. • Canada. Do not dispose of the Communicator. If return or replacement is necessary, contact your health care provider. LATITUDE Communicator Patient Manual ®...

  • Page 53: Setting Switches For Your Country

    Communicator must be set for the country where you are using the Communicator (Figure 8). Your Communicator is designed to be used only in the United States, Canada, and Puerto Rico. United States, Canada Puerto Rico Figure 8. Country switch settings LATITUDE Communicator Patient Manual ®...

  • Page 54: Setting Switches For Pbx Or Dial-Out Numbers

    Switch settings for different dial-out numbers are shown in Figure 9. Switches 4 through 8 should be set to match the country you are in as shown in Figure 8. Dial-out Dial-out Number Number None Figure 9. Dial-out number switch settings LATITUDE Communicator Patient Manual ®...

  • Page 55: Connecting The Usb Adapter

    Connecting the USB Adapter The USB adapter is included with a LATITUDE weight scale and blood pressure monitor. The USB adapter provides a wireless connection between these products and the Communicator. Plug the USB adapter into either of the USB ports labeled on the back of the Communicator.
  • Page 56 -13° F to 158° F Storage Temperature: (-25° C to 70° C) Operating Humidity: 15% to 93% noncondensing Storage Humidity: 15% to 93% noncondensing Storage/Operating Pressure: 50 to 106 kPa Protection Against IP21 (light rain proof) Ingress of Water: LATITUDE Communicator Patient Manual ®...
  • Page 57 <-1.25 dBm (0.75 mW) USB Adaptor: 2.4 GHz wireless USB dongle Delta Mobile Systems model DM210 Boston Scientific model 6454 (included with LATITUDE scale and blood pressure monitor) Operational Frequency: 2400.0 to 2480.0 MHz Modulation Type: Adaptive Frequency Hopping Effective Radiated Power: 14 dBm (25 mW) Operating Temperature: 32°...

  • Page 58: Safety And Standards Compliance

    Safety and Standards Compliance • Changes or modifications not expressly approved by Boston Scientific could void the user’s authority to operate this equipment. • The use of accessories and cables other than those specified may result in increased emissions or decreased immunity of the LATITUDE Communicator.
  • Page 59 • This equipment has been tested and found to comply with the following EMC standards: IEC 60601-1-2:2007. • Accessory equipment connected to the analog and digital interfaces (signal inputs and signal outputs) must be certified according to the LATITUDE Communicator Patient Manual ®...

  • Page 60: Software

    General Public License (GPL). Under the terms of the GPL as published by the Free Software Foundation you may obtain the complete Corresponding Source code from us for a period of three years after our shipment of this product. LATITUDE Communicator Patient Manual ®...
  • Page 61 Part number Serial number Reference number Non-ionizing electromagnetic radiation IEC 60601 Class II medical equipment, protection against electrical shock Manufacturer Date of manufacture Consult instructions for use IP21 Protection against ingress of water. Light rain proof. LATITUDE Communicator Patient Manual ®...
  • Page 62 Indicates this product has passed a comprehensive testing procedure and the production plant is regularly monitored as certified by a Nationally Recognized Testing Laboratory Temperature range limits Humidity range limits Atmospheric pressure range limits LATITUDE Communicator Patient Manual ®...
  • Page 64 Boston Scientific 4100 Hamline Avenue North St. Paul, MN 55112-5798 USA Telephone: 651.582.4000 Medical Professionals: 1.800.CARDIAC (227.3422) Patients and Families: 1.866.484.3268 www.bostonscientific.com © 2011 Boston Scientific or its affiliates. All rights reserved. 358736-002 ENSP US 11/11 *358736-002*...

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